At Houston Methodist, the Driver Class C position is responsible for the operation of standard cargo van or utility-type delivery vehicle. The position will handle the delivery of mail, small parcels and equipment to all Houston Methodist facilities and associate entities, which originate from the hospital campus, offsite Distribution Center or corporate buildings. The Driver-Courier Class C includes the delivery of supplies to all Houston Methodist Hospital campuses, offsite clinical care centers, corporate buildings and associate entities which originate from the offsite Distribution Center.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Works collaboratively with the Logistics Supervisors and Shift Coordinators to identify all outbound orders and timing of established deliveries.

• Works directly with Fleet Supervisor and Technicians to determine availability of all fleet assets for defined assignments and considers timelines required for use in other operational work to be performed by drivers on shift.

• Develops working relationships with customer base and identifies key points of contact for daily transactions on scheduled routes.

SERVICE ESSENTIAL FUNCTIONS

• Forms and maintains good communication and rapport with all points of contact to ensure accurate and efficient means for delivery of mail and supplies to their respective locations.

• Demonstrates professionalism and consistently models excellent customer service skills while traveling.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Completes Daily Vehicle Inspection Report. Documents and reports any recognized deficiencies to the Fleet Supervisor prior to the end of the shift, and provides feedback upon repair.

• Operates assigned vehicle with the highest of standards and focuses directly on ensuring the safety of themself and others while on the roadway. Maintains a safe driving record within the limits of the established policy.

• Adheres to all State Department Motor Vehicles (DMV) laws and keeps up with any changes or (current year) updates to the defined regulations.

• Participates in all safety training offered by the department with specific regard to transportation and warehousing.

FINANCE ESSENTIAL FUNCTIONS

• Executes required financial institution (Bank) transactions according to established schedules and returns all lock box envelopes to designated offices based on defined schedule for completion.

• Reviews all current road/traffic reports to reduce travel time and increase efficiency, and show effectiveness through documentation of daily trip log.

• Ensures all fuel receipts are submitted accurately within the time frame and process established by management.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Shows a progression toward developing an increased ability to operate different size vehicles to enhance their own versatility to the operation.

• Shows a level of growth in understanding the operations of the corporate departments and provides examples or ideas on how they could better support the departments they serve.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Two years of commercial driving experience

• Relative work history in a local courier operation preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• CDL-C - Class C CDL License (State) -- valid in State of Texas with no moving violations within 3 years AND
• Will be subject to an annual State of Texas MVR review to ensure compliancy

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Must be able to safely operate all powered and manual equipment in the work area.

• Must demonstrate a proficiency with smart phone or tablet applications used in two-way communications, GPS wayfinding and/or vehicle safety monitoring.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.