At Houston Methodist, the Respiratory Services Coordinator position is an advanced clinician who functions within a specific service line patient population or as Education and Quality Coordinator for the entire Respiratory Care Services. Responsibilities for this position include high level contributions at the bedside, unit level, service line level and across the institution, consisting of and not limited to: assessing unit needs related to Respiratory Care and inter-professional practice, quality assurance/ improvement activities, assisting with service line growth and development, assisting with development and implementation of new protocols, policies and procedures, coordinating unit education and serving as clinical resource. As a clinical content expert, the Respiratory Services Coordinator position assesses the clinical performance of staff, identifies education needs, develops and implements education programs, providing feedback to management on employee performance and progress. This position conducts quality assurance audits, identifies quality improvement opportunities and ensures adherence to clinical standards, policies and procedures for optimal patient/customer satisfaction.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment, and working with Respiratory Leads and management, coordinates staff activities in assigned area/service line and/or for department to provide optimal patient care. Establishes and maintains formal and informal communication with partners, clinicians and department leadership to identify and report pertinent patient care information and data in a comprehensive manner.

• Develops, trains and mentors team members to build competency of skills, knowledge and abilities to achieve a high level of department service. Assists in the coordination of clinical affiliations and student rotations. Maintains positive and open communication with staff and other departments, responding to employee, patient and physician concerns, taking appropriate action to address needs.

• Effectively implements protocols and objectives with team members to result in optimization of staff performance, patient safety, and customer service. Provides feedback to management on team member performance, conduct, and progress. Develops skills of team members and continually assists with improving skills, performance and outcomes.

• Facilitates problem resolution within the work unit.. Role-models conflict management skills, through peer-to-peer accountability, to drive improving department efficiencies and customer satisfaction.

SERVICE ESSENTIAL FUNCTIONS

• Assists management with day-to-day operations by assessing daily department needs for the service line/hospital, working with Leads to reallocate resources, and providing communication to management of status, problems and other pertinent information.

• Provides for the physical needs of patients, performing respiratory care procedures at the highest level of complexity and exercises independent judgment and execution of above average clinical skills in challenging procedures and patient care situations.

• Develops individual patient care plans and monitors and adjusts activities of the assigned teams to ensure optimum patient throughput and patient experience for the service line and/or department.

• Initiates service improvements to impact department score for patient satisfaction, through peer-to-peer accountability for service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Assesses patients regularly, monitoring progress towards treatment goals, modifying goals, plan or program as indicated. Proactively anticipates the complications/limitations associated with certain procedures and addresses for optimum outcomes. Collaborates and communicates with the interprofessional team modifications to patient's treatment plan, progress, and discharge planning. Monitors the accuracy and completion of documentation of patient education and procedures performed in a timely manner in the patient record.

• Assists in development and revisions of department policies and procedures. Ensures the maintenance of department database/records of all personnel in regards to in-service/educational/competency activities. Coordinates the development and implementation of a comprehensive staff development plan and orientation/competency process for all levels of staff in the department in response to department needs and issues arriving from the quality improvement process.

• Conducts quality audits on equipment, processes, outcomes and team member performance. Proactively identifies opportunities for corrective action, leads process improvement providing recommendations, and contributes to meeting department and hospital targets for quality and safety.

FINANCE ESSENTIAL FUNCTIONS

• Assists department management in product evaluations and utilization of existing products. Enters charges for services provided, and performs charges reconciliation as applicable.

• Uses resources, staffing, equipment, and supplies, efficiently; reports and addresses variances as assigned. Self-motivated to independently manage time effectively and prioritize daily tasks and provides leadership to team members on effective and efficient utilization of time. Accurately reviews team members' time cards for management approval as assigned.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies staff development opportunities for professional growth of colleagues, provides coaching to meet identified goals. Identifies and assists department leadership in scheduling of necessary in-services for department staff related to new products, changes in procedure, etc. Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates their own individual development plan (IDP) on an on-going basis.

• Provides guidance with development, implementation, evaluation of projects and shared governance activities. Develops and presents educational and formal training programs.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Associate's degree

WORK EXPERIENCE

• Five years experience as a Respiratory Care Practitioner to include at least three years ICU level experience, ER, or lead/supervisor experience. May consider HM employee with four years experience, of which at least two years as a HM Respiratory Therapist demonstrating leadership abilities

LICENSES AND CERTIFICATIONS - REQUIRED

• RRT - Registered Respiratory Therapist (NBRC) AND
• RCP - Licensed Respiratory Care Practitioner - State Licensure -- by the Texas Medical Board AND
• BLS - Basic Life Support or Instructor (AHA) AND
• ACLS - Advanced Cardiac Life Support or Instructor (AHA) AND
• NRP - Neonatal Resuscitation or Instructor (AHA,AAP) AND
• Must have one of the following certifications:RRT-ACCS - Registered Respiratory Therapist Adult Critical Care Specialty (NBRC) orNPS - Neonatal/Pediatric Specialist (NBRC) orCPFT-Certified Pulmonary Function Technologist(NBRC) orRPFT - Registered Pulmonary Function Technologist (NBRC) orRRT-SDS - Registered Respiratory Therapist Sleep Disorder Specialty (NBRC) orAE-C - Certified Asthma Educator (NBRC) orTTS - Tobacco Treatment Specialist (NAAP) orRPSGT - Registered Polysomnographer Technologist (BRPT)

LICENSES AND CERTIFICATIONS - PREFERRED

• PALS - Pediatric Advanced Life Support or Instructor (AHA) -- preferred, depending on area assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to work independently; capable of handling challenging / difficult diagnostic procedures and patient care situations; demonstrates sound judgment and executes above average clinical skills

• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Respiratory Information Systems and Office software to maintain patient and exam documents

• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

• Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 310 bed hospital has 23 operating rooms, and more than 2,100 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.