At Houston Methodist, the Foundation Sr Specialist in the Foundation Administrative Services Unit is responsible for independently overseeing and leading a variety of projects and initiatives within assigned Foundation unit in support of overall goals and objectives. The Sr Specialist will provide support to the Foundation Director of Administrative Services and senior Foundation leadership in executing initiatives that promote operational excellence, effective communications, and operational efficiency. The Sr Specialist relies on appropriate resources to collect/manage relevant data, compile and analyze information for management decisions, and ensure the successful execution of related projects. Will establish and ensure consistent and objective program performance standards of accountability and quality.

This position utilizes strong knowledge of Houston Methodist fundraising priorities in order to develop sound strategies to maximize support to the organization. Works effectively across all levels of constituencies (internal/external) throughout the organization, including Houston Methodist leadership, physicians, staff, key volunteers and donors. The projects for this role may be unanticipated and directly linked to the evolution of the Foundation's operational focus and accomplishment of goals.

Proficiency with designing Microsoft PowerPoint presentation, Microsoft Excel, Outlook, and Word with basic Illustrator experience highly preferred.  Candidates should be capable of taking ownership of small projects from concept through delivery. Including internal and external presentations with compelling visual content that complies with brand standards. 

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Develop relationships with Foundation and hospital staff, and when applicable, prospective donors/donors and key volunteers to ensure goals are met, including leading regular planning and debriefings to determine feedback and next action items.

• Proactively maintains familiarity with the work of clinical staff, physicians, and administration to successfully identify appropriate contacts for data collection.

• Utilizes effective and fluid communications with internal and external stakeholders to ensure collaboration and synergy.

• Effectively communicates project initiatives, timelines and change management activities.

SERVICE ESSENTIAL FUNCTIONS

• Independently manages complex projects and coordinates with key stakeholders and others to ensure department timelines, deliverables and budgets are met. Utilizes technology resources to conduct research for assigned projects.

• Participates on internal committees and task forces as assigned, ensuring that critical objectives are clearly explained and action items are appropriately completed.

• Supports Foundation staff and activities through production of correspondence, documents, talking points, meeting agendas, presentations and reports, and, as needed, facilitating internal and external meetings and site visits.

• Works closely with fundraisers and other Foundation staff in support of strategic moves management for contributor/prospective contributor engagement.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Support management with analysis and performance metrics for use in assessments and identifying areas for improvement. Establishes methods to track event, project, and/or initiatives success and gathers feedback for future reference.

• Employs a proactive approach in the optimization of donor and department expectations by monitoring and improving the established workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness.

• Takes necessary steps to ensure resolution of information discrepancies that arise in fundraising database/customer relationship management (CRM) system and other Foundation systems. Assists with data clean up, data archiving and data analysis projects as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

• Submits invoices on time and tracks and adheres to budget for assigned projects, as applicable.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

• Builds upon foundational knowledge of healthcare fundraising and seeks opportunities to strengthen skill set within assigned unit.

• Stays abreast of industry best practices and make recommendations for improvements.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree required

WORK EXPERIENCE

• 5 years' experience in development, communications, media relations, marketing, business or related field, two years of which must be in project management, coordination or event planning; may consider HM employee with four years' experience who demonstrates progressive responsibilities

• Experience in healthcare fundraising/development preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of editing and/or familiarity with the AP style guidelines

• Flexibility and responsiveness in performing multiple projects simultaneously. Skills; ability to prioritize tasks and follow-through to meet expectations of multiple constituencies

• Strong leadership, facilitation and presentation skills

• Strong conceptual and analytical skills with the ability to critically evaluate issues, options, and performance results, both quantitative and qualitatively

• Ability to successfully manage relationships among all levels of the organization, both internally and externally

• Highly motivated and able to work well as team player is critical; willing to accept responsibility and be held accountable for projects

• Ability to handle multiple priorities with good attention to detail

• Demonstrated ability to work independently and take initiative to meet deadlines in a time-sensitive, fast paced environment with attention to detail and accuracy

• Strong personal work ethic, self-motivated and results-oriented

• Intermediate knowledge of MS Office Suite, including PowerPoint and Excel

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.