At Houston Methodist, the Program Coordinator position is responsible for the planning and coordination of quality initiatives to improve outcomes and achieve business objectives for the assigned clinical program(s). This position oversees the development and implementation of all assigned quality programs, including the introduction of new initiatives, programs, procedures, and external reporting requirements. Other duties for the Program Coordinator position include providing education and assisting program leadership in developing strategies to respond to quality program requirements and opportunities for improvement supported by external benchmarking. This position interacts with all levels of the organization, from front-line staff to senior management, and collaborates with system hospitals for the sharing of best practices, reporting methodologies, and identification of potential duplication of effort.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Supports management to plan program initiatives to ensure that the goals of the program are met. Promotes program compliance with stakeholders, management, and the medical staff, as appropriate.

• Collaborates with management to develop and implement communication strategies throughout the organization/system to ensure accurate information regarding clinical and quality program purpose, initiatives, improvement strategies, and outcomes. Obtains buy-in to change efforts.

• In collaboration with management, recommends opportunities for improvement of department/program score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Develops analysis and reporting, as necessary, to leadership and other key stakeholders on the progress of the program. Creates materials, presentations, and reports program status for senior leadership, directors and managers, and front-line staff.

• Provides consultative services, as needed, to program to successful outcomes. Follows up on action items necessary to ensure completion of assignments.

• Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Contributes to the development of the program standards and guidelines; implements and monitors program initiatives that improve designated compliance. Ensures appropriate data is collected and submitted to appropriate databases for program supported.

• Supports leaders to drive improvements in program outcomes by coordinating the day-to-day quality efforts of the program in collaboration with patient safety, quality, and other relevant partners.

• Supports program strategic direction and uses appropriate and evolving methodologies to drive quality program initiatives. Utilizes outstanding relationship skills to partner with key stakeholders to promote program success.

• Identifies key measures to periodically assess outcomes and metrics and continuously enhances and improves training to drive improved outcomes for the patient and/or employee experience.

FINANCE ESSENTIAL FUNCTIONS

• Coordinates the financial initiatives of the program within documented timeframes and is aligned with the budget. Effectively coordinate the scope, schedule, and budget of all assigned projects while in the process; monitors year-to-year trends. Monitors the success of the program, engagement strategies, and budget, identifying cost-saving and waste-elimination opportunities. Forecasts potential schedule delays and develops alternate plans.

• Participates in decisions impacting operational and capital needs as appropriate. Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Coordinates the introduction, development, and implementation of all new aspects of the program in consideration of the physical environment, staff competencies, quality outcomes, efficiencies, best practices, and cost. Supports the research and education missions of the program.

• Assists the development of outreach and communications strategies and plans, including assessing needs and opportunities relating to all external outreach, marketing, and communications within the scope of the role.

• Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Must have one of the following: Bachelor's and two YOE related to business or healthcare administration to include experience executing strategic programs to drive business success OR High school diploma with four additional years related to business or healthcare administration to include experience executing strategic programs to drive business success

WORK EXPERIENCE

• Two years experience related to business or healthcare administration to include experience executing strategic programs to drive business success

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• Registered and/or certified professional in area of expertise

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially concerning activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to collaborate and work successfully with all levels of the organization to gain buy- in and support for program success

• Competent skills in change management, planning, execution, and business acumen

• Ability to execute successful program management and outcomes; understands when to escalate issues

• Highly organized with demonstrated verbal and written communication skills

• Ability to analyze and solve problems and make decisions on program-related issues

• Strong research interpretation skills

• Time management and prioritization skills

• Proficiency in relevant software programs such as MS Outlook, Word, Excel, and PowerPoint

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.