At Houston Methodist, the Biomedical Equipment Technician (BMET) III position is responsible for providing technical & On-Call support on the analysis, maintenance, calibration, installation, and upgrades on all assigned medical and other electronic equipment and demonstrate technical support for all modalities of medical, surgical, and other therapeutic equipment, and conduct safety inspections for the institution and to meet regulatory guidelines. This position provides first call technical support for x-ray and imaging systems and first call and scheduled maintenance for ultrasound systems. The BMET III position works under minimal supervision and conducts work, provides records, and maintains a database of scheduled maintenance, corrective maintenance, and safety testing in accordance with manufacturer, regulatory, and department guidelines. This position provides on-call support after normal working hours on a rotational basis and supports special projects and installations under the guidance of the Clinical Engineer or management.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Facilitates open, professional (verbal, nonverbal, written) communication to obtain access to equipment, resolve equipment issues and achieve mutual understanding, role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional, providing the highest quality service during every customer encounter.

• Role models behaviors that promote a positive work environment and contributes to a team-focused work unit to achieve department goal. Provides on-the-job training for BMET trainees, BMETs, and other contract personnel to build confidence in their skills, knowledge and abilities.

• Provides on-call support after normal working hours on a rotational basis. Initiates contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Proactively works with hospital departments and communicates the status of repairs and ensures minimal equipment downtime.

• Ensures thorough entity surveillance through rounding and issue management; identifies opportunities for patient medical equipment improvements, providing recommendations and overseeing its completion to advance the customer experience and improve service levels.

• Monitors outside support activities with vendors and clients to obtain completion of equipment support activity and ensures all activities are documented.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Monitors calibration status of test equipment and takes appropriate actions to ensure compliance.

• Represents hospital in regulatory agency inspections and may sit on hospital safety and equipment selection committee.

• Performs analysis, troubleshooting and complex patient medical equipment repair per manufacturer established specifications. Ensures accurate installation of systems and devices, in compliance with codes, ordinances and statutes.

FINANCE ESSENTIAL FUNCTIONS

• Ensures accuracy and completeness for documentation all equipment support activities performed in database on time as per established guidelines.

• Utilizes resources and supplies with cost effectiveness and value creation in mind. Self-motivated to independently to manage time effectively, minimizing incidental overtime, to meet established department guidelines and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in leading special projects, department champion opportunities, mentoring other department staff. Evaluates and recommends new ideas that improve medical equipment quality, safety, and service.

• Performs trainings as a subject matter expert (SME) for department and actively participates in department projects.

• Provides nursing in-service on equipment operational issues to reduce Use Errors while improving patient quality of care.

• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Associate's degree in Biomedical Technology (BMET), Electronics Engineering or related field OR successful completion of Military BMET training

• Bachelor's degree in Biomedical Engineering or Electronics Engineering preferred

WORK EXPERIENCE

• Five years of experience in maintaining electronics or electromechanical equipment, or four years maintaining medical equipment

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• CBET - Certified Biomedical Equipment Technician (AAMI)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Multi-task oriented, ability to complete work within designated time frames

• Demonstrates high level critical thinking with the ability to offer practical solutions to relative items within scope

• Excellent analytical skills

• Change agent and process-oriented

• Demonstrates solid technical skills in analyzing, calibrating, and installing assigned medical equipment

• Ability to follow detailed instructions to complete complex procedures and/or operate all equipment

• Demonstrates knowledge of regulatory guidelines and hospital policies and procedures that govern Biomed equipment support activities

• Demonstrates high service standards, such as responding in a timely manner to customer requests, and identifying and anticipating customer requirements, expectations, and needs

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 310 bed hospital has 23 operating rooms, and more than 2,100 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.