Job Title: Senior Process Optimization Specialist

Job Ref #:  2025-75049

(Must put the Job. Ref. #  on resume)

Work Location(s):

18220 State Hwy 249, Houston, TX 77070

County – Harris County

Telecommuting Permitted

Job Summary:

Provide senior level support for a hospital-wide decision support framework that will provide the organization with the appropriate tools, evidence and knowledge to optimize effective evidence-based decision-making. Pursue and implement innovative approaches to data collection, analysis, interpretation and presentation in order to support planning and decision-making at all levels of the organization. Lead organizational efforts for business process improvement, change management, systems redesign and integration, and solution development. Mentor more junior team members as appropriate. Maintain and improve the quality and integrity of data collected for decision-making and partners across the organization to ensure consistent reporting of information. Analyze and make recommendations for improved data quality. Partner with stakeholders to identify areas of inefficiency/duplications as well as areas of efficiency. Lead or participate in process improvement projects and committees charged with improving patient care delivery systems and processes by offering analytic skills and knowledge of available data. Assist team in the development, implementation, and maintenance of automated and integrated methodologies for data collection, retrieval presentation, analysis and interpretation. Ensure all reported data and information are accurate, consistent, relevant and timely. Identify financial and statistical information needed to support decision makers. Participate in the selection process and implementation of new solutions that improve integration/optimization of processes/systems. Support operational teams by providing advice in operational and strategic technology decisions. Telecommuting Permitted.

MINIMUM REQUIREMENTS:

Bachelor’s Degree in Business Administration, Healthcare Administration or related field and 5 years of experience in Healthcare, Business, or Consulting.

#DNPAJE

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values