At Houston Methodist, the IT Sr. Process Specialist is responsible for applying principles and standards of quality and cost disciplines in support of large to enterprise scale and complexity projects and operational initiatives. Ensures that goals and objectives are accomplished within prescribed time frame and requirements with quality and integrity. Ensure all documents generated during these activities follows process management best practices and are properly stored. The focus and assignments of the Sr. Process Specialist are support of testing processes on projects, including test planning and coordination that are established and repeatable year over year. Serves as a role model and mentor to more junior staff.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Independently manages assigned process activities to ensure outcomes match agreed upon customer expectations and outcomes.

• Effectively communicates process information to stakeholders through agreed upon channels and timelines. This includes communicating with multiple levels of the organization including Senior and Executive leaders.

• Guides and facilitates stakeholders throughout the organization in establishing detailed requirements for process activities.

SERVICE ESSENTIAL FUNCTIONS

• Independently plans, organize and execute process-related activities on projects and operational initiatives.

• Defines quality management and/or cost management plans to support projects and operational activities.

• Report and address issues as they arise identifying and implementing alternative solutions or escalating to the operations or project manager when appropriate. Serve as liaison with project team members on issues related to process activities.

• Serves as a mentor to more junior process specialists

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Independently establishes the project quality and/or cost control plan(s).

• Adheres to standards and procedures for testing and/or cost control defined by the Portfolio & Process Management Office.

• Maintain the process site, update process documentation.

FINANCE ESSENTIAL FUNCTIONS

• Assists Project Manager with estimating project cost and defining project benefits associated with quality management.

• Coaches Project Managers on project cost control fundamentals.

• Validates consultants (contract labor) quality management deliverables.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proposes opportunities to improve the Portfolio & Process Management Office and participates in improvement initiatives.

• Proactively manages own professional development and completes Individual Development Plan (IDP)

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor Degree in Computer Science, Business Administration, Electronics Engineering, or related discipline with an information technology focus

WORK EXPERIENCE

• Five years of successful experience in IT process activities in support of large to enterprise scale and complexity projects and operations initiatives, preferably in a healthcare environment.

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• Lean Six Sigma Certification-IASSC

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of how process activities are integrated to IT operations and the project life cycle.

• Knowledge of project management tools, methodologies and IT services management.

• Ability to generate and control documentation.

• Ability to interface with internal department and staff, physicians, vendors, and experts.

• Good verbal and written communication skills.

• Strong teamwork and interpersonal skills.

• Solid knowledge in Microsoft Office products

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.