At Houston Methodist, the Volunteer Coordinator position is responsible for coordinating the day-to-day activities and responsibilities associated with the Volunteer Services Department. This position administers and coordinates all aspects of the department and the delivery of volunteer services by providing any necessary support for the Volunteer Services program. The Volunteer Coordinator position is responsible for the coordination of the volunteer on-boarding process ensuring all compliance requirements and processing standards are followed thoroughly.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and leads the team to be a dynamic, focused work unit that actively helps one another to achieve optimal department results. Role models to team members effective communication skills, assisting in their development of such skills.

• Communicates in an active, positive and effective manner to all interprofessional health care team members, listens and responds to the ideas of others.

• Responsible for the daily volunteer recruiting and interviewing process to determine skills, preferences, and experience to match the candidate with an appropriate volunteer assignment by visiting/contacting or attending churches, universities, career fairs.

SERVICE ESSENTIAL FUNCTIONS

• Facilitate scheduling of all onboarding and ongoing compliance items for volunteers. Creates onboarding content, updated annually, and provides oversight for and leads new volunteer orientation.

• Responds to internal and external customer requests for additional volunteer services by submitting a survey to be completed by the requesting department/unit. Afterwards, the Coordinator must completed additional follow-up with the requester to clarify any ambiguous responses.

• Analyzes and responds to issues and complaints from volunteers, escalating issues/requests to ensure highest quality of service and customer satisfaction is provided.

• Serves as support to interprofessional workgroups throughout all HM entities with volunteer recognition programs and activities. Assists as backup support for the front desk administration position, as needed.

• Responsible for the development of volunteer competencies and training, facilitating comprehensive training for all volunteers which is reviewed and updated annually as necessary.

• Organize and participate in volunteer recognition programs and special events. Disseminates any information from Houston Methodist to volunteers as volunteers do not have email access.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains accurate and organized records, volunteer files and records of services, hours and programs provided by volunteers and the department.

• Implements and ensures compliance with required standards of the volunteer program. Abides by and complies with all organizational and department policies and procedures.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources/equipment/supplies effectively and efficiently, demonstrating responsible financial stewardship.

• Manages time effectively and prioritize department daily tasks, minimizing incidental overtime.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Depending on location, performs administrative and operational activities including reviewing department policies, maintaining department manuals and handbooks, creating volunteer service descriptions and other department recordkeeping activities, to accomplish the goals and objectives of the HM volunteer program. Develops and coordinates the volunteer work schedule by the assigned deadline.

• Evaluates components of the volunteer program related to prescreens, placements, recruitment efforts, processing times and retention to ensure effectiveness and to recommend/implement changes as appropriate. Generates and communicates new ideas and suggestions that improve quality or services.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree required

WORK EXPERIENCE

• One year of project coordination

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates critical thinking skills

• Proficient in spreadsheet, word-processing, and presentation software

• Ability to prioritize multiple tasks, work under minimal supervision and demonstrate sound judgment

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.