At Houston Methodist, the Food Services Coordinator position is responsible for assisting with a large array of responsibilities across the overall operation of the Food and Nutrition Services department which include the coordination of a wide variety of daily activities, e.g., catering, counting cash, supervision, cold production, etc. In the absence of the Manager, this position must possess the appropriate job knowledge and skill to follow through as well as correct problems with customers, patients, staff and visitors. This position actively participates in the department's quality/performance improvement programs. The Food Services Coordinator position supports training new personnel on department procedures. This position also supports all functions of Retail, Catering, Patient Services and Culinary, duties which may include, cash handling, audits, inventory, service recovery and food production. The Food Services Coordinator position communicates with peers and management regarding identified hazards in the workplace, ensures correct procedures in cleaning of equipment and sanitation of work areas.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Role models to team members effective communication skills, assisting in their development of such skills. Maintains positive and open communication with staff and other departments, responding to employee and customer concerns, taking appropriate action to address needs.

• Independently and expertly serves as the department primary resource for staff ensuring optimal department services and outcomes. Supports training of new personnel in food service operation procedures. Develops skills of team members and continually assists with improving skills, performance and outcomes.

• Facilitates problem resolution within the work unit. Coordinates schedules for staff to ensure appropriate coverage.

• Initiates improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Coordinates daily activities and the larger array of responsibilities across the department's operations.

• Identifies, anticipates potential customer problems and resolves patient and visitor issues with a high level of customer service, professionalism and compassion. Maintains high standards of service to meet customer needs.

• Monitors and adjusts activities of the team to ensure optimum customer experience. Implements appropriate intervention with issues concerning customers, patients, staff and visitors with positive outcomes.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Collects relevant data, compiles information for management decisions and ensures the successful execution of department services using appropriate resources. Reconciles data to determine if department improvements are achieved.

• Proactively identifies opportunities for corrective action, facilitating process improvement initiatives, providing recommendations. Maintains a safe environment, following all policies and procedures for safety, hazardous materials, emergency preparedness and patient privacy. Ensures compliance with local Food Ordinances.

FINANCE ESSENTIAL FUNCTIONS

• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications

• Maintains and reports key financial and/or operational metrics, processes as directed by management.

• Assists in maintaining inventory par levels, cash handling/audits, and waste tracking. Utilizes efficient and cost-effective work practices with department resources and supplies.

• Self-motivated to independently manage time effectively, and prioritize daily tasks, assisting coworkers.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in one or more department or hospital committees or subcommittees and facilitates the accomplishment of the goals of the committee. Follows up on action items as necessary to ensure completion of assignments.

• Seeks guidance and validation of knowledge base, skill level and decision-making as necessary, especially in areas of question, from preceptor and assigned licensed personnel. Completes and updates the My Development Plan on an ongoing basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Four years in food service, hospitality or industry operation with two years progressive informal leadership experience

• Cash handling experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• Must have one of the following:
•    • Food Handlers Permit - Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)
•    • Certified Food Manager - Obtain in 90 days; Once Food Service Manager Certification is obtained, Food Handler Permit is no longer required; Food Service Manager must be renewed every 5 years

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of special diets

• Ability to delegate tasks to co-workers to complete daily assignments

• Ability to make decisions based on relevant information

• Knowledge of computers, word processing and spreadsheet software

• Adheres to the Food and Nutrition Services Standards of Appearance

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Baytown Hospital, located 35 miles east of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 230-licensed bed hospital with 15 operating rooms and over 1,700 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.