At Houston Methodist, the Mail Clerk position is responsible for preparing and delivering mail throughout the Houston Methodist System. This position is accountable for ensuring accuracy and completeness through attention to detail. The Mail Clerk position performs a variety of clerical tasks, ensuring that accountable deadlines are met in a timely and professional manner. This position must be able to communicate appropriately and work closely with other staff and co-workers.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Communicates clearly, professionally, positively and effectively with staff and coworkers in a courteous, friendly and helpful manner. Receives and screens telephone calls in a professional and courteous manner and handles general inquiries. Takes complete messages with accurate date, time, name, number and information which includes determining the nature of each call and prioritizing.

• Interacts positively and effectively with internal and external customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines.

• Makes appropriate customer service decisions with problem-solving, setting and communicating delays. Provides contributions towards improvement of department scores for turnover/retention/employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Prepares mail for delivery throughout Houston Methodist. Follows up on action items to ensure completion of assignments.

• Performs a variety of administrative tasks and duties specific to department, which may include preparing documents, accessing information, etc.

• Holds accountability for ensuring accuracy and completeness through attention to detail. Maintains department record systems to uphold accurate files.

• Contributes towards improving department scores for patient satisfaction/experience through peer-to-peer accountability and providing timely mail deliveries/pick-ups.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Weighs and rates mail accurately.

• Perform deliveries in a timely manner, accurately and efficiently.

• Participates in performance improvement activities to support department/entity goals. Contributes towards improving department quality and safety scores through peer-to-peer accountability.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Maintains a well-stocked and organized work area. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.

• Self-motivated to meet the standards of the Houston Methodist attendance policy, independently managing time effectively and prioritizing daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance improvement projects and activities. Completes and updates My Development plan on an on-going basis, including the development of advanced skills. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Previous clerical experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• DL - Driver License - State Licensure

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Practices universal precautions at all times. Demonstrates a working knowledge of isolation, infection control and safety procedures

• Ability to build and sustain interpersonal relationships

• Ability to maneuver in small spaces

• Ability to maintain departmental records in a timely manner

• Ability to use PC, copy machine, fax machine, cash register and learn operation of mail machine

• Ability to read and interpret written instructions, signs and maps

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.