At Houston Methodist, the Supply Chain Applications Specialist position is responsible for tactical support for material management specific software packages and/or databases. This position's support includes serving as the primary point of contact for database functions such as data entry, data maintenance and maintenance with information technology (IT) and vendors. Systems the Supply Chain Applications Specialist position supports include the enterprise resource planning (ERP) system, inventory management systems, contract and procurement system.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Communicates in an active, positive, effective manner with all team members, staff throughout the organization and vendors

• Contributes to teamwork by consistently offering assistance and responding in a positive, timely manner to requests for assistance

• Liaises with IT and business stakeholders to support and maintain Supply Chain systems as appropriate

SERVICE ESSENTIAL FUNCTIONS

• Serves as the primary point of contact for database functions such as data entry, data maintenance (i.e. batch upgrades), coordinates software updates and maintenance with IT or software vendor

• Creates reports as requested or works with IT/software vendor(s) to create requested reports

• Supports upgrade implementations and upgrades including testing and audit processes. Makes changes and corrections as needed and communicates to stakeholders

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Identifies technical problems or program enhancements and coordinates with IT or software vendor

• Tests software upgrades and communicates upgrades to users

• Contributes to development of effective business decisions through clear, concise communication and reporting using data to support conclusions

• Provides input and recommendations, process improvements and customer service approaches

FINANCE ESSENTIAL FUNCTIONS

• Seeks out opportunities to increase efficiency and productivity for self and department

• Supports team goals and metrics through efficient, timely issue resolution of assignments

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Anticipates client needs and communicates to department leadership for solution development

• Generates innovative solutions in partnership with customers, vendors and department

• Proactively manages own professional development. Completes My Development Plan (MDP)

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree business, information technology or related field. In lieu of Bachelor's degree, an additional four years' experience in addition to the minimum experience required below

WORK EXPERIENCE

• One year of experience in software and database support preferably in a materials management database

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of a variety of technologies including Microsoft applications

• Ability to adapt to changing priorities in a fast-paced environment

• Strong listening, communications and interpersonal skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.