At Houston Methodist, the Locksmith position is responsible for a variety of locksmith duties, requiring special training. This position is capable of repairing all types of locks and locksets, rekey cylinders, configure keyway systems, work within a complex key system and maintain key records in a key management system. The Locksmith position is proficient in all locksmith related duties and interacts with various clients, coworkers and staff effectively when completing tasks.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Interacts with co-workers and customers in a supportive and respectful manner. Encourages open communication to achieve outstanding customer service. Communicates clearly and professionally to promote both work efforts and problem resolution.

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.

• Uses peer-to-peer accountability towards department goals for retention and employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Installs, repairs and maintains all types of locks and locksets.

• Rekeys locks, maintains accurate record keeping and understands locks/locksets and their functions.

• Assists in design of master key systems; participates in design and construction meetings as necessary to assist with key designs and standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains an adequate inventory of related hardware, parts and other supplies, in order to fill requests and requisitions.

• Prioritizes work activities and maintains set timelines as necessary to optimize response time on work order trouble tickets (e.g. average time to close tickets).

• Follows safety standards, policies and procedures established for the department and hospital and conducts all procedures accordingly.

• Uses tools and equipment to perform the job in an efficient, effective and safe manner.

FINANCE ESSENTIAL FUNCTIONS

• Completes all assigned work orders and dispatch tickets accurately with appropriate key management/tracking system, within the established guidelines of the department.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in department projects. Assumes responsibility for growth and development by participating in in-services programs and continuing education.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a locksmith. Generates and communicates new ideas and suggestions that improve quality or services.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Three years of experience as a locksmith in a healthcare or related environment

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• Licensed Locksmith -- Registered locksmith

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to operate assorted hand tools, both electrical and mechanical. A working knowledge of machinery used to create keys, i.e., cutter/grinder, gauges and other peripheral devices related to lock and key creation

• Ability to work with commercial grade locks and keys, as well as several other brand name commercial components preferred

• Working knowledge of Microsoft products (software)

• Working knowledge of key management/tracking systems or other related software, i.e. KeyWizard software and Code Source key coding software

• Demonstrates ability to access information both in the department and within the hospital system to support the department

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.