At Houston Methodist, the Culture and Engagement Manager position is responsible for daily oversight and coordination of culture & engagement activities, goals and outcomes for all of the Houston Methodist community hospitals. This position supports the Office of Culture & Engagement (OCE) through data analysis, research, and collaboration systemwide to achieve identified goals and objectives.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Effectively builds and leverages relationships with key stakeholders to develop and promote department initiatives, get buy-in to change efforts, provide ongoing consultation and promote HM strategies for enhancing overall cultural competence.

• Partners and meets with community hospital Organizational Development (OD) and HR leads quarterly.

• Partners with entity leadership to lead groups at the entities to help guide and assist in meeting entity and systemwide goals.

• Role models healthy work relationships such as mitigation of conflict, leading problem-solving, and resolution efforts. Contributes to initiatives to improve department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Meets with the Quality service team and other service team members responsible for measuring key patient indicators regarding equity of care and leads interventions for remedying any identified inequities with regard to staff delivery of care.

• Creates and manages partnerships in educational opportunities to enhance employee and community education on related topics.

• Establishes a safe and harmonious environment to provide the highest standard of service. Initiates improvement of department/practice for customer service and/or patient satisfaction and/or department key performance indicators.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with OCE staff to identify key measures to periodically assess culture & engagement outcomes and continuously enhance and improve engagement to drive improved outcomes for the patient and employee experience at network hospitals.

• Continuously evaluates network hospital culture & engagement programs to ensure alignment with systemwide goals.

FINANCE ESSENTIAL FUNCTIONS

• Provides quarterly reporting on OCE efforts and initiatives at the network hospitals.

• Works with data team and other stakeholders to identify cost savings resulting from interventions leading to better patient outcomes.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Reviews current year system strategy and makes suggestions for improvements to achieve desired outcomes. Identifies solutions to enable realization of culture & engagement strategic outcomes. Partners with team and other entity departments to identify opportunities to improve health equity outcomes.

• Stays up-to-date on industry trends, best practices, and healthcare policy and shares information with key stakeholders.

• Collaborates with network hospital leaders to ensure programs and practices are in alignment with overall systemwide goals.

• Identifies and assumes responsibility of own learning needs, consults with team experts, and seeks continuing education opportunities to meet those needs. Completes and updates My Development Plan on an ongoing basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree

• Master's degree preferred

WORK EXPERIENCE

• Two years of experience in employee engagement, human resources, organizational development or similar position

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to partner effectively with key stakeholders and others across the organization

• Ability to assess key performance measurements and make recommendations for improvement

• Ability to work autonomously on multiple tactical and strategic initiatives

• Excellent time managements skills and ability to work at a fast pace on multiple competing priorities

• Ability to synthesize and interpret data and draw sound conclusions

• Proficiency with Microsoft Word, Outlook, Excel and PowerPoint

• Proven ability to develop and deliver high-quality, effective presentations to key stakeholders, including leadership and employees throughout Houston Methodist

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.