At Houston Methodist, the Senior Creative Services Traffic Coordinator position is responsible for is responsible for the traffic flow, from inception to completion of incoming creative projects from various internal clients at Houston Methodist (HM). This position will be especially responsible for independently driving all high priority incoming creative projects, including campaigns, large sponsorships, executive-level needs, etc. The Senior Creative Services Traffic Coordinator position will ensure every project request meets all requirements to produce work as well as coordinate internal and external deadlines. This position will use network servers and workflow management tools to distribute assignments and tasks across marketing to designers, copywriters and digital staff. This position will facilitate meetings with creative and digital staff, update status reports for marketing and creative management and executives as needed. The Senior Creative Services Traffic Coordinator position serves as a subject matter expert for the trafficking team. This position encourages collaboration among team members, offers insight into operational direction, troubleshoots issues and problem-solves when necessary, working proactively to help both the team and stakeholders achieve goals and meet objectives. This position also serves as a mentor and supports the training and onboarding of new staff.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Maintains a customer-focused perspective, involving effective communication, creative problem solving and approachability in all situations.

• Serves as the point person for any questions regarding project workflow, job status and deadlines.

• Acts as a liaison within the creative and digital teams, managing timelines and schedules to ensure that requests are realistic and delivery dates are met for creative-related projects.

• Serves as a subject matter expert and mentor to trafficking team. Supports the training and onboarding of new team members.

SERVICE ESSENTIAL FUNCTIONS

• Assigns project tasks to in-house creative staff and digital teams. Plans and distributes weekly and daily creative services weekly and daily workflow for all marketing projects systemwide.

• Schedules project kick-off meetings. Monitors volume, creative project schedules, tracks and monitors progress.

• Collaborates across marketing to ensure creatives services workflow is maintained and milestones are met.

• Takes responsibility and independently drives all high priority incoming creative projects, including campaigns, large sponsorships, executive-level needs. Etc.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Conducts production meetings with service line, creative and digital teams to ensure that projects are on track and produced to Houston Methodist brand and quality guidelines.

• Maintains project timelines by assigning creatives services materials, setting priorities and routing all requirements to appropriate staff members to ensure that materials are produced with accuracy and on time.

• Communicates processes, workflows and policies to stakeholders to ensure efficiency and standardization. Offers insight into operational direction, troubleshoots issues and problem solves when necessary. Works proactively to help both the team and stakeholders achieve goals and meet objectives.

FINANCE ESSENTIAL FUNCTIONS

• Partners with outside vendors to obtain cost estimates as needed.

• Utilizes resources effectively and efficiently, demonstrative responsible financial stewardship. Manages own time effectively and prioritizes work to achieve maximum results in a timely manner.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proactively addresses challenges by identifying solutions and communicating effectively to all key stakeholders.

• Seeks out opportunities to identify self-development needs and takes appropriate actions.

• Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan (MDP) on an ongoing basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in marketing, communications or related field

WORK EXPERIENCE

• Six years experience in marketing operations to include four years of marketing related project management

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Excellent organizational and prioritization skills

• Ability to manage multiple projects with different deadlines/workflow

• Understanding of skill sets involved in creative and production processes for both print, digital and video/photography projects, including time to complete tasks, appropriate volume of work to assign to individual team members and ability to forecast the availability of the creative and digital teams to assume additional volume or reprioritize as volume changes

• Interpersonal skills to balance approachability, customer service and creative problem solving with firm and decisive demeanor to ensure that all deadlines are met and workflow properly managed

• Ability to multitask under tight deadlines and strong sense of urgency

• Experience in developing comprehensive schedules and timelines for multiple projects.

• Excellent verbal and written communication skills with the ability to interact with all levels of the organization

• Demonstrated proficiency working with Mac & Windows operating systems, Acrobat, InDesign, as well as Microsoft Office Word, Excel, PowerPoint

• Strong conflict resolution skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.