At Houston Methodist, the Baker's Assistant position is responsible for high-quality bake shop preparation and sanitation, as well as assisting the Baker to ensure Houston Methodist standards are upheld. The tasks include, but are not limited to operating commercial bakery equipment, having basic baking skills such as scaling, mixing, proofing, baking, cooking, simple decorating and use of knives, as well as other preparation tasks such as panning, etc. This position must have a working knowledge of preparing breads, rolls, biscuits, cakes, creams, custards, fillings, muffins and pies from scratch or mixes. Demonstrates adherence to policies, procedures, departmental Code of Conduct and local and federal regulatory standards (e.g., Texas Department of Health, Houston Department of Health and Human Services, HIPAA, etc.)

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results.

• Interacts with co-workers and customers in a supportive and respectful manner. Encourages open communication to achieve outstanding customer service. Communicates clearly and professionally to promote both work efforts and problem resolution.

SERVICE ESSENTIAL FUNCTIONS

• Performs a variety of simple bake shop tasks assisting the baker, including ordering, filling out daily production logs, inventory and operating commercial bakery equipment such as, mixer, oven, proof box, steam jacketed kettle, blast chiller and stove.

• Assists the Baker with new food items from the creation to making it a menu item. Reviews menus the day before to ensure supplies are in house.

• Works in conjunction with the Baker(s) ensuring the food is prepared on time, high quality and transferred efficiently. Transports food prepared by Food Production to the Patient tray line. Serves customers in a timely and courteous manner.

• Assists Baker in monitoring and recording temperatures of food and refrigeration.

• Greases pans, portion and bake muffins, dinner rolls, cornbread and cookies and icing cakes and sweet rolls. Assembles baked goods according to bake order sheets and special orders for patient tray line for Houston Methodist locations.

• Maintains high-level customer service retail practices in coordination department policies and procedures.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Responsible for sanitation and washing pots, pans and utensils in accordance with established cleaning and sanitation procedures. Sweeps, mops and cleans floors, walls and work areas, cleans commercial kitchen equipment and does other assigned cleaning tasks in the Central Kitchen.

• Transports trash, garbage, cardboard and supplies to and from the Central Kitchen and to assigned areas.

• Stores, labels, dates, inventories and rotates prepared food.

• Follows all department safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritizes department daily tasks, minimizing incidental overtime.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Takes initiative and shows self-reliance in all aspects of food production, including organization and timeliness.

• Completes and updates the My Development Plan (MDP) on an ongoing basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

WORK EXPERIENCE

• One year experience as a baker's assistant in a high volume bakery organization preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• Food Handlers Permit -- Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Must know how to operate commercial bakery equipment such as divider, rounder, mixer, oven, pie press, proof box, sheeter, steam jacketed kettle and stove

• Must have basic baking skills such as scaling, mixing, proofing, baking, cooking, decorating and use of knives

• Must know how to prepare items such as breads, rolls, biscuits, cakes, cookies, creams, custards, fillings, muffins and pies from scratch or mixes

• Assist supervisor in overall operation of bakery including requisitioning, inventory and controlling ingredients and supplies. Maintain high quality standards of products and service

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.