At Houston Methodist, the Sr. Process Optimization position is responsible for providing senior level support for a hospital wide decision support framework that will provide the organization with the appropriate tools, evidence and knowledge to optimize effective evidence-based decision-making. Pursues and implements innovative approaches to data collection, analysis, interpretation and presentation in order to support planning and decision-making at all levels of the organization. Leads organizational efforts for business process improvement, change management, systems redesign and integration, and solution development. Mentors more junior team members as appropriate.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Supports team by maintaining and improving the quality and integrity of data collected for decision-making and partners across the organization to ensure consistent reporting of information.

• Communicates effectively with end users, vendors, peers and management on system related topics and issues.

• Serves as role model, mentors and supports Process Optimization Specialist as needed.

SERVICE ESSENTIAL FUNCTIONS

• Analyzes and makes recommendations for improved data quality.

• Partners with stakeholders to identify areas of inefficiency/duplications as well as areas of efficiency

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Leads or participates in process improvement projects and committees charged with improving patient care delivery systems and processes by offering analytic skills and knowledge of available data.

• Assists team in the development, implementation, and maintenance of automated and integrated methodologies for data collection, retrieval presentation, analysis and interpretation.

• Ensures all reported data and information are accurate, consistent, relevant and timely.

FINANCE ESSENTIAL FUNCTIONS

• Identify financial and statistical information needed to support decision makers.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in the selection process and implementation of new solutions that improve integration/optimization of processes/systems

• Supports operational teams by providing advice in operational and strategic technology decisions

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree required

WORK EXPERIENCE

• Five years experience working with decision support systems

• Healthcare industry experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong data analysis and problem resolution skills

• Knowledge of time & attendance and scheduling practices and the ability to analyze the associated data to identify improvement opportunities

• Extensive knowledge of current technologies, data warehousing and statistics.

• Strong ability to evaluate, prioritize and problem solve a variety and multiplicity of tasks and ensure timely and accurate completion.

• Knowledge of Heath Care Industry (Clinical, Finance/Accounting, Research) preferred

• Demonstrated ability to work independently and take initiative

• Excellent analytical, organizational, and prioritization skills

• Strong communication , teamwork and interpersonal skills. And ability to communicate throughout all levels of the organization

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.