At Houston Methodist, the Office of Culture and Engagement (OCE) Program Manager position is responsible for ensuring Houston Methodist has effective and comprehensive culture & engagement programs. This position partners with culture & engagement leadership, Human Resource (HR), Organizational Development (OD), Spiritual Care and operations stakeholders to design and execute program elements that ensure system-wide leadership engagement in and governance of the Houston Methodist (HM) OCE Strategy. The OCE Program Manager position identifies gaps and develops solutions which may include training for executive, mid-level and staff-level employees.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Effectively builds and leverages relationships with key stakeholders to develop and promote Culture & Engagement (OCE) activities, get buy-in to change efforts, provide ongoing consultation and promote HM goals.

• Partners with team members and the Organizational Development (OD) leadership solutions team to develop a comprehensive training program and assessments for HM employees and key contingent workers within the scope of the OCE strategic objectives.

• Works creatively and analytically in a problem-solving environment fostering teamwork, innovation, and excellence. Actively leads program meetings, creates and facilitates classes, providing meaningful contributions that drive decision-making and clearly identifies next steps. Works cross-departmentally to achieve innovative and actionable outcomes.

• Recommends opportunities for improvement of department/program score for patient, employee and community engagement.

• Leads program strategies with key stakeholders and others to ensure department timelines, deliverables, and budgets are met. Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups.

SERVICE ESSENTIAL FUNCTIONS

• Collaborates with colleagues, peers, and other stakeholders to improve the effectiveness and efficiency of programs or trainings. Regularly communicates with customers/clients to arrange meetings, confirm program schedules and discuss any program or class problems, ensuring that customers/clients are regularly informed on the status.

• Implements change management strategies to ensure successful execution of the program or class and to improve targeted outcomes. Obtains buy-in to change efforts.

• Partners with management to evaluate the implementation and effectiveness of the assigned program, monitors progress and achievement of objectives and identifies corrective actions as indicated. Provides leadership with decision support needed to make informed strategic decisions and drive improved outcomes.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Identifies key measures to periodically assess program or training outcomes and continuously enhance and improve to drive improved outcomes for the patient and employee experience.

• Implements a plan for launching programmatic elements including training within the focus area, providing support in planning and organizing cross-functional unit activities and committees. Drives strategy and ensures the success of programs and/or assigned sponsorships/events.

• Participates in internal committees and task forces as assigned, ensuring that critical objectives are clearly explained, and action items are appropriately delegated.

• Operationalizes strategic plans with timely execution of deliverables. Tracks the status and coordinates deadlines, identifying potential barriers to progression and implementing solutions/resolutions. Follows up on action items necessary to ensure completion of assignments.

FINANCE ESSENTIAL FUNCTIONS

• Effectively manages the scope, schedule and budget of all assigned projects while in process. Monitors year-to-year trends. Identifies cost-saving and waste-elimination opportunities.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Reviews current year OCE strategy and makes suggestions for improvements to achieve desired outcomes. Identifies solutions to enable realization of OCE strategic outcomes. Partners with OCE team, OD, Spiritual Care and HR to identify opportunities to improve Houston Methodist Culture.

• Serves as part of an inter-professional team that creates and executes mission-driven events. Proactively and independently problem solves when challenges present themselves. Completes and updates the My Development Plan (MDP) on an ongoing basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree required

• Master's degree preferred

WORK EXPERIENCE

• Five years of experience in program and/or project management to include one year related to training; may consider HM employee with four years of experience in program and/or project management

• Training and class development experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong ability to communicate clearly and succinctly to a variety of audiences

• Ability to integrate creativity, collaboration and the I CARE values into daily activities and inspire others to do the same

• Ability to work autonomously on multiple tactical and strategic initiatives

• Ability to influence managers, executives and non-supervisory employees throughout HM as well as external stakeholders such as job applicants and leaders of professional and community organizations

• Strong service orientation, desire to go above and beyond the expectations of others

• Ability to partner and work collaboratively with teams and build effective professional partnerships

• Excellent time managements skills and ability to work at a fast pace on multiple competing priorities

• Ability to handle confidential information appropriately

• Ability to shift priorities throughout the day and respond to multiple stakeholder needs

• Ability to synthesize and interpret data and draw sound conclusions

• Proficiency with Microsoft Word, Outlook, Publisher and PowerPoint

• High energy and stamina to work in a fast-paced environment

• Ability and willingness to flex to rapid changes in the overall organization's strategic priorities

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.