At Houston Methodist, the Cash Handler position is responsible for maintaining financial controls for retail food operational area revenue. This position gathers, coordinates, prepares and maintains weekly cost analyses for retail and corporate-related food services in accordance with procedures defined by management. The Cash Handler position manages cash and other forms of payment transactions and receipts in high volume. This position ensures cash handling procedures are followed and conducts audits, in conjunction with management. The Cash Handler position works closely with the Cashiers conducting training, assists management with schedules and facilitates daily breaks for the employees. This position operates the Point of Sale (POS) system and works as a Cashier during busy periods, covering as needed. The position also helps monitor basic food handling duties such as recording refrigeration temperatures, monitors pricing, makes signage and assists by checking front of house colleagues out from their shifts.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Gives input on cleaning schedule assignments, as needed. Assists management with menu, signage, flyers and cafeteria communication, etc.

• Initiates improvement for department scores on employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Combines multiple drops into one deposit for transfer to the bank. Follows up on inconsistencies and reconciles deposit to actual activity. Places and accepts change orders and deposits.

• Monitors cash register stations to ensure proper customer flow and makes adjustments as needed. Ensures beverage and snack products are properly stocked and those areas are tidy.

• Assists with schedules, checking front of house colleagues out of shift, audits and ensuring that policies and procedures are followed. Provides timely input to Cashier position evaluations as appropriate.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Monitors pricing for accuracy and checks for correct spelling of products. Maintains programming of the cash register system.

• Assists with monitoring basic food handling duties such as recording refrigeration temperatures. Places work orders and maintains food service equipment, as appropriate.

• Conducts daily safe counts, daily cashier over and shortage tracking spreadsheets for all cashiers. Collects and counts weekly vending inventory and makes bank deposit, as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Conducts weekly and monthly audit for department revenue.

• Maintains cash register banks, change banks, assuming responsibility for maintaining financial controls for all retail outlet revenue and storing and maintaining financial records.

• Reviews all charge tickets. Handles returns and refunds on employee payroll deductions

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Assists with special projects as required by management.

• Seeks opportunities to identify self-development needs and takes appropriate action by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

• College education preferred

WORK EXPERIENCE

• Three years' experience operating an electronic cash register and changer in a high-volume food service establishment, or other equivalent situation. For HM internal employee, two years of experience at Houston Methodist

• Supervisory/Lead experience in healthcare food service

LICENSES AND CERTIFICATIONS - REQUIRED

• Certified Food Manager

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Capable of using simple math and operating a 10-key calculator

• Ability to add and subtract multiple digit numbers, multiply and divide

• Ability to perform operations using U.S. currency and weight measurement, volume, and distance with a knowledge of metric weights and volume

• Ability to deal with and manipulate financial data

• Ability to carry out complex or multi step instructions, exactly as written

• Ability to deal with complex or emotionally charged situations with many variables

• Knowledge to comply with the local Food Ordinances

• Strong clerical and organizational skills as demonstrated by work experience or formal training

• Familiarity with basic computer operations

• Demonstrates excellent cash handling skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.