At Houston Methodist, the Senior Clinical Project Manager (CPM) position is responsible for collaborating with hospital leadership to plan, coordinate, develop and implement activities for assigned projects/events for the growth of the hospital and be accountable for achieving results. This position will identify and implement improvement opportunities to ensure quality, services and safety metrics in assigned areas are reached with minimal supervision. The Senior Clinical Project Manager position participates in the development and implementation of effective and efficient standards, policies, processes and reports. This position is the liaison between the hospital, consultants, contractors, regulatory agencies, and others as appropriate. The Senior Clinical Project Manager position must be able to manage several projects simultaneously, and must be familiar with departmental operations. This position monitors milestones and identification of potential barriers to assure successful execution and stabilization of processes. The Senior CPM position regularly provides project analysis, assignment, timelines and progress reports.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Participates in identifying needs, planning and implementing educational programs for hospital health care providers, patients, families and community groups.

• Develops strong relationships by collaborating with hospital leadership to plan, coordinate, develop and implement activities for assigned projects/events for the hospital and be accountable for achieving results.

• Demonstrates excellent verbal and written communications skills for both internal and external customers. Utilizes communication skills to ensure cohesive, smooth operations of the department.

SERVICE ESSENTIAL FUNCTIONS

• Identifies opportunities to improve patient care and takes appropriate actions to achieve awareness through department leaders and staff.

• Partners with physicians, hospital leadership and others to identify opportunities for growth and improved patient quality care.

• Serves as support to multidisciplinary workgroups throughout all HM entities. Assists during internal audits, customer audits, and certification audits. Prepares meeting agendas and meeting presentations as requested.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Evaluates the implementation and effectiveness of planned clinical strategies, monitors progress and achievement of objectives and identifies corrective action.

• Directs, delegates and oversees work efforts as appropriate to ensure the best possible delivery of service, quality outcomes, and high customer/patient satisfaction.

• Independently seeks opportunities to identify and streamline inefficiencies in nursing areas through action plans and follow-up with leaders in assigned areas.

• Actively participates in a wide range of performance improvement activities. Ensures appropriate data is collected and submitted to appropriate databases for services supported.

• Consults/develops nursing policies and procedures, and upholds nursing standards of patient care for areas of responsibility.

FINANCE ESSENTIAL FUNCTIONS

• Provides financial decision support for assigned areas. Assists in the development and management of operational and capital budgets.

• Analyzes data in order to provide actionable information. Manages time effectively to meet established timelines.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Analyzes and assesses present and future needs, trends, challenges, and opportunities.

• Participates in strategic planning for designated areas. Generates and communicates new ideas and suggestions that improve quality or service.

• Tracks lessons learned and shares valuable insights and knowledge with coworkers and teams.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in nursing

• Master degree preferred

WORK EXPERIENCE

• Five years of experience in nursing discipline to include five years of experience managing multiple, highly complex projects that are high profile in nature

• Strong management, communication and interpersonal skills

LICENSES AND CERTIFICATIONS - REQUIRED

• RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days OR
• RN-Temp - Registered Nurse - Temporary State Licensure within 60 days AND
• Magnet - ANCC Recognized Certification -- in applicable specialty area within 1 year

LICENSES AND CERTIFICATIONS - PREFERRED

• BLS - Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong analytical and interpersonal skills with the ability to multitask and manage competing and changing priorities. Ability to work under pressure

• Excellent organizational and presentation skills. Proficient in spreadsheet, word processing and presentation software

• Ability to effectively manage change

• Strong analytical and problem-solving skills; experienced in pulling data and creating reports

• Professional handling of exposure to confidential/sensitive information

• Ability to support teamwork and maintain a positive and supportive attitude while successfully influencing others

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center – a national Honor Roll hospital – to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care, is an accredited chest pain center, and is also acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3-D mammography and other state-of-the-art imaging, labor and delivery with a level II neonatal ICU, Cancer Center of Excellence, advanced laparoscopic surgery, comprehensive orthopedics and sports medicine, neurology, urology and otolaryngology.  Also, Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.