At Houston Methodist, the Biomedical Equipment Technician (BMET) II position is responsible for providing technical support for general medical equipment, physiological monitoring, surgical equipment, and conduct safety inspections for the organization and meet regulatory guidelines through the analysis, maintenance, calibration, installation, and upgrades on assigned medical and other electronic equipment. This position works under limited supervision of a BMET Lead or Clinical Engineer, conducting work, providing records, and maintaining a database of scheduled maintenance, corrective maintenance, and safety testing in accordance with manufacturer, regulatory, and department guidelines.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Listens to feedback and input carefully, demonstrating attention to others, and acknowledging and listening to different perspectives in a group.

• Communicates effectively with customers to contribute to the quality of the work environment by obtaining access to equipment and resolving equipment issues.

• Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Uses peer-to-peer accountability to contribute towards improvement of department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Works with hospital departments and communicates the status of repairs and ensures minimal equipment downtime.

• Utilizes tools and test equipment appropriately. Keeps an inventory of assigned tools and test equipment.

• Supports medical equipment pre-purchase evaluations that are consistent with knowledge and experience, at the request of the Clinical Engineer.

• Coordinates outside support activities with vendors and clients to obtain completion of equipment support activity and ensures all activities are documented.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Documents all equipment support activities performed in database completely, accurately, and on time as per established guidelines.

• Conducts basic analysis, troubleshooting and patient medical equipment repair. Independently completes portions of projects or equipment installations as assigned.

• Prioritizes work activities and maintains set timelines as necessary to optimize response time. Consistently meets regulatory and department guidelines, such as PM compliance for assigned medical equipment at a minimum of 95%, and life support equipment at 100% each month. Consistently meets departmental goal for Open Service Report Average.

FINANCE ESSENTIAL FUNCTIONS

• Consistently meets productivity goal of 75% of worked hours documented in the appropriate system.

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently to manage time effectively, minimizing incidental overtime, to meet established department guidelines and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Evaluates and recommends new ideas that improve medical equipment quality, safety, and service. (EF)

• Provides nursing in-services on equipment, operational issues to reduce Use Errors while improving patient quality of care. (EF)

• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Associate Degree in Biomedical Technology (BMET), Electronics Engineering or related field OR successful completion of Military BMET training

WORK EXPERIENCE

• Three years of experience in maintaining electronics or electromechanical equipment, or two years maintaining medical equipment

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Effective knowledge of basic computer hardware and software use

• Knowledge of regulatory agency standards and practices

• Skilled in the use of standard test equipment and tools use for the maintenance of clinical equipment

• Demonstrates solid technical skills in analyzing, calibrating, and installing assigned medical equipment

• Demonstrates knowledge of regulatory guidelines and hospital policies and procedures that govern Biomed equipment support activities

• Demonstrates high service standards, such as responding in a timely manner to customer requests, and identifying and anticipating customer requirements, expectations, and needs

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Continuing Care Hospital is the first specialty hospital in the Houston Methodist family. Located in the heart of the Katy community, the facility provides a special menu of services for both inpatient and outpatient care by team members called to serve with excellence and compassion:

• Specialized inpatient care for those patients requiring a longer hospital stay
• Outpatient physical and speech therapy
• State-of-the-art diagnostic imaging such as X-ray, MRI, CT
• Women’s Center with advanced mammography