At Houston Methodist, the Development Officer position is responsible for managing a portfolio of donors, with the primary focus on building the major gifts pipeline through qualification, cultivation and solicitation. This Development Officer position will work with Houston Methodist West Hospital to advance the hospital’s strategic objectives and initiatives through philanthropic support. This position collaborates with Foundation colleagues and Houston Methodist leaders to elevate philanthropy by qualifying prospective donors and moving them to a major gift solicitation. The Development Officer is accountable to specific annual metrics focused on qualification, cultivation and solicitation of current and prospective donors. This hybrid position will office out of Houston Methodist West Hospital.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Maintains a portfolio of major gift prospects.

• Focuses on the qualification, cultivation and solicitation of contributors and prospective donors for major gifts in all ranges as directed in order to build the major gift pipeline.

• Interfaces with the Donor Relations and Stewardship to support strategic enlistment and use of councils, volunteers and events for HM and assists with events that support key volunteer and donor pipeline development.

• Interacts with other Foundation staff to facilitate preparation of proposals, acknowledgment letters, gift agreements, solicitation materials and stewardship reports for contributors in portfolio.

• Interfaces with the Campaign Director and assigned service line leaders to identify key campaign fundraising priorities.

SERVICE ESSENTIAL FUNCTIONS

• Arranges and attends donor and prospect visits as defined by department metrics.

• Partners with medical service lines and other stakeholders to advance their strategies and initiatives through philanthropic support.

• Assists Center of Excellence liaisons with logistical support in developing and achieving goals of the strategic initiatives as required.

• With direction of department management, develops an accelerated pipeline of development targets.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures ethical compliance, as defined by the Association for Fundraising Professionals and all Foundation and Houston Methodist gift-related and administrative policies. Follows Business Practice standards for fundraising performance.

• Document results of all substantive contacts with donors for team lead review and critique, and maintain documentation on a timely basis to be input by closing of each respective month, including contact reports, outlining donor strategies, proposal development and submissions per month.

FINANCE ESSENTIAL FUNCTIONS

• Meets minimum agreed annual fundraising targets in qualification, face-to-face contacts and solicitations. Drives timelines for solicitation and reporting.

• Achieves target proposal success rate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Develops relationships inside and outside of the organization that enhance the organization's ability to integrate donors and potential donors into the community.

• Under direction of department management, develops and executes innovative strategies for obtaining major gift donations.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelors degree

WORK EXPERIENCE

• One year experience in fundraising or related experience in sales and marketing

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to interact and communicate effectively with assigned stakeholders throughout the organization as well as donors and prospects

• Sound judgment and critical thinking skills

• Ability to effectively manage competing priorities

• Ability to interact independently with executives and physicians on fundraising initiatives

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.