Location: 6560 Fannin St.  77030.  This is a Hybrid opportunity.

• Support Houston Methodist Employer Health Solutions, Athletic Training, Global Health Care Services, Community Benefits, and select Center of Excellence events.
• Collaborate with internal teams and senior leadership to align event strategies with organizational goals.
• Ensure seamless communication and execution for a positive attendee experience.
• Manage event logistics, address concerns, and ensure smooth operations.
• Oversee vendor contracts cost-efficiently.
• Identify risks, develop contingency plans, and coordinate response strategies.
• Create unique event themes, formats, and experiences to enhance engagement.
• Leverage emerging event technologies for streamlined operations and improved participant experience.
• Spanish and/or Arabic proficiency preferred but not required.

At Houston Methodist, the Events Planner position is responsible for initiating, planning, developing, organizing, and executing events for assigned department or area of responsibility. Areas of event responsibility for this position may include employee, donor, consumer, community or patient events. The Events Planner position is responsible for coordinating event components such as volunteers, catering, registration, set-up and breakdown and rental arrangements. Generally, this position serves as primary point of contact for vendors involved in event planning and execution. The Events Planner position is responsible partners with Marketing and appropriate stakeholders as needed to ensure successful event promotion and distribution of promotional inventories.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Fosters and maintains positive working relationships with all stakeholders to support to meet defined event goals. This may include leading planning committees and delegating responsibilities to committee members.

• Partners with appropriate stakeholders to ensure the successful development and execution of events. This may include representing the hospital to external organization and corporations, communicating and informing about hospital services, programs and outreach opportunities. It may also require vendor relationship management.

• Serves as the primary representative and contact person for community outreach initiatives, hospital or employee events as appropriate.

SERVICE ESSENTIAL FUNCTIONS

• Supports operational goals through timely completion of assigned events and projects.

• Partners with internal and external stakeholders to ensure the successful coordination of all event components. This includes volunteer coordination, catering, registration, set-up and breakdown and rental arrangements.

• Coordinates with appropriate marketing teams to ensure that promotional communications and materials support established goals and objects and meet brand standards.

• Proactively updates stakeholders on event status.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures event messaging aligns with established goals.

• Leads post event follow up sessions for assigned events and identifies opportunities for improvement.

• Establishes methods to track event success and gather feedback. Develops and maintains historical data and information for event analysis.

FINANCE ESSENTIAL FUNCTIONS

• Ensures timely submission of invoices, tracks and adheres to budgets for assigned events. Follows up with budget approvers to ensure payments are accounted for on the appropriate budget year.

• Partners with management in the development of event budgets. Evaluates return on investment as appropriate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Develops and implements new ideas and best practices for events to meet department goals/hospital goals.

• Grows and enhances knowledge of event management.

• Proactively manages own career development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.

• Bachelor's degree preferred

WORK EXPERIENCE

• Five years' experience in corporate event coordination and planning or combination of project management/hospitality with corporate event planning

• Healthcare experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Sound judgment and decision making

• Ability to work under pressure and balance competing priorities to meet expectations of multiple stakeholders

• Excel proficiency to the degree required by the department in which the position resides, ranging from proficiency to intermediate-level expertise. Proficiency in using presentation software.

• Ability to query and manage large data files for systemwide events as required by department

• Ability to professionally communicate and interact with stakeholders at all levels of the organization

• Strong project management skills

• Strong attention to detail

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.