JOB SUMMARY

Houston Methodist’s HR Client Services team is responsible for the system-wide program that grants accommodations to employees with disabilities. Due to the increased volume of these types of requests, we are expanding our team!

This HR Generalist position will be working almost exclusively in this capacity, with exposure to general HR Generalist practices across the system.

The chosen candidate for this role will work in our office off Greenbriar and La Concha for the first three months, and will then have the flexibility to work from home, in the office, or a hybrid model.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Provides routine advisement to managers on employee relations issues of low to moderate complexity. Fields initial employee concerns and works towards resolution, consulting with other HR colleagues on conflict resolution of a more complex nature.

• Contributes towards improving department score for turnover/retention/employee engagement, using peer-to-peer accountability.

• Communicates and works collaboratively regularly with HR specialty groups (i.e., Payroll, Benefits, etc.) to ensure consistency of information.

• Assists management with assessment of performance improvement needs and the development of associated action plans.

SERVICE ESSENTIAL FUNCTIONS

• Implements people strategies in collaboration with human resources specialists, HR management, and operations leadership to support business objectives.

• Participates in client activities to build knowledge of the operational objectives and the culture of assigned workgroups. Attends client department meetings to give HR updates and receive updates on operational changes.

• Assists with workforce planning activities, such as working with client groups to identify staffing challenges. Supports recruitment initiatives as directed.

• Assists with education sessions for employees and leadership, such as new employee orientation. May deliver presentations on basic topics to employees and/or managers.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Interprets human resources policy and procedures to employees and managers. Makes recommendations to colleagues, human resources specialists, and management on identified opportunities for policy, procedure, and process improvement.

• Conducts investigations under general supervision for employee complaints, disputes, or concerns. Documents all related issues with guidance from HR management, and maintains appropriate records.

• Conducts data collection activities; generates and provides basic analysis to reports; and assists client groups with improvements to respective HR metrics.

FINANCE ESSENTIAL FUNCTIONS

• Educates management on compensation policy and recommendations to gain acceptance and understanding. Assists management in the decision making process of salary adjustments and salary discrepancies and assists in the job evaluation process.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in change management initiatives as instructed or required for client group.

• Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree

WORK EXPERIENCE

• Two years of human resources or related experience

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• PHR - Professional in Human Resources -- from the Human Resource Certification Institute (HRCI) OR
• Human Resources\SHRM-CP -- from the Society for Human Resource Management (SHRM)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Exhibits strong interpersonal and teamwork skills with all levels of the healthcare team and assures delivery of excellent customer service to all applicants, HM leaders and staff, physicians and co-workers

• Ability to interact and partner with client groups to achieve positive results for the organization

• Knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint

• Ability to identify and effectively utilize resources to accomplish multiple tasks with high priority

• Strong organizational skills and attention to detail

• Ability to adapt to changing responsibilities and multiple tasks

• Capable of handling challenging/difficult situations

• Ability to collect, interpret and analyze data

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.