At Houston Methodist, the Population Health Advisor position is responsible for understanding the programs and initiatives being deployed by Houston Methodist Coordinated Care, identifying practice improvement opportunities and integrating clinical programs and resources into the practice workflows with the intent to optimize the patient experience, quality of care provided, and positively impact resource utilization. This position supports the physician practices by analyzing performance reports and data to inform decision-making, process, and program implementation. The Population Health Advisor position monitors and implements educational and process interventions based on practice-level data, trends and identified opportunities.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Creates and maintains relationships with assigned primary care practice physicians and staff, high value specialists, urgent care centers, and other community stakeholders.

• Advises primary care practices, physicians, nurses and other clinical staff to assist them on their conversion to value-based care.

• Provides educational and training sessions related to Houston Methodist Coordinated Care programs and initiatives which include topics related to quality, utilization, and patient satisfaction.

SERVICE ESSENTIAL FUNCTIONS

• Travels throughout the Houston, TX area to meet with physician practices to support clinical practice transformation.

• Communicates and supports payment methodology transition(s) e.g., education & review of compensation packages.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Identifies process improvement opportunities in Houston Methodist Coordinated Care physician practices.

• Provides reporting on primary care practice quality metric performance which includes the dissemination of ¿gap closure¿ lists and best practices to promote continuous improvement.

FINANCE ESSENTIAL FUNCTIONS

• Disseminates quality and efficiency reports to Houston Methodist Coordinated Care physician practices.

• Analyzes reports for practice specific trends and provide guidance and ongoing support to primary care physicians and practice staff for continual process improvement.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Tests and refines workflows that support sustainable transformation, and guide practices as they expand interventions to additional patient populations.

• Collects best practices related to quality and efficiency initiatives and disseminates best practices to other practices and Population Health Advisors.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree
  

• Master's degree in applicable field preferred
  

WORK EXPERIENCE

• Five years of experience in practice management, provider relations and project management
  

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.