At Houston Methodist, the Creative Services Traffic Coordinator position is responsible for the traffic flow, from inception to completion, of all incoming creative projects from various internal clients at Houston Methodist. This position will ensure every project request meets all requirements to produce work as well as coordinate internal and external deadlines. The Creative Services Traffic Coordinator position will use network servers and workflow management tools to distribute assignments and tasks to designers, copywriters and digital staff. Additionally, this position will facilitate weekly production meetings with creative and digital staff; updates status reports for creative manager, marketing managers and executives as needed.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Maintains a customer-focused perspective, involving effective communication, creative problem-solving and approachability in all situations.

• Serves as the point person for any questions regarding project workflow, job status and deadlines.

• Acts as a liaison within the creative and digital teams, managing timelines and schedules to ensure that requests are realistic and delivery dates are met for creative-related projects.

SERVICE ESSENTIAL FUNCTIONS

• Assigns project tasks to in-house creative and digital teams. Plans and distributes weekly and daily workflow to appropriate teams.

• Schedules project kick-off meetings.

• Monitors volume, creates project schedules, tracks and monitors progress.

• Collaborates with team members to ensure workflow is maintained and milestones are met.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Conducts production meetings with service line, creative and digital teams to ensure that projects are on track and produced to Houston Methodist brand and quality guidelines.

• Maintains project timelines by assigning jobs, setting priorities, and routing all requirements to appropriate creative team members to ensure that materials are produced with accuracy and on time.

• Communicates processes, workflows and policies to stakeholders to ensure efficiency and standardization. Identifies missing specs and information to ensure a project's timelines and key milestones are met.

FINANCE ESSENTIAL FUNCTIONS

• Partners with outside vendors to obtain cost estimates as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proactively addresses challenges by identifying solutions and communicating effectively to all key stakeholders.

• Takes responsibility for own professional development. Completes My Development Plan (MDP).

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in marketing, communications or related field

WORK EXPERIENCE

• Four years marketing-related experience with two years in traffic coordination

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Excellent organizational and prioritization skills

• Ability to manage multiple projects with different deadlines/workflow

• Understanding of skill sets involved in creative and production processes for both print, digital and video/photography projects, including time to complete tasks, appropriate volume of work to assign to individual team members and ability to forecast the availability of the creative and digital teams to assume additional volume or reprioritize as volume changes

• Interpersonal skills to balance approachability, customer service and creative problem solving with firm and decisive demeanor to ensure that all deadlines are met and workflow properly managed

• Ability to multitask under tight deadlines and strong sense of urgency

• Experience in developing comprehensive schedules and timelines for multiple projects.

• Excellent verbal and written communication skills with the ability to interact with all levels of the organization

• Demonstrated proficiency working with Mac & Windows operating systems, Acrobat, InDesign, as well as Microsoft Office Word, Excel, PowerPoint

• Strong conflict resolution skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.