HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Assesses the nutrition status of clients and recommends nutrition plans based on nutritional status, goals and concerns. Corresponds with other health care professionals regarding nutrition care plan as necessary.

• Acts as a dedicated and respected resource to internal HM departments and/or external corporate clients for nutrition-related inquiries to promote a positive culture of health.

• Prepares information for and leads discussions on various nutrition, health and wellness topics in a variety of settings: group, classroom, one-on-one and virtual.

• Actively participates in the continuum of care by accepting and managing physician referrals for nutrition services, as appropriate, to enhance patient experience.

• Develops and implements nutrition-related communications and marketing materials designed to maximize program engagement and promote healthy lifestyles.

• Accurately documents individual outcomes, program data, goals, achievements and results.

• Assesses effectiveness of nutrition education programs using evidence-based practices to educate customers, patients and colleagues.

• Provides feedback on wellness programs with management to evaluate programs and services based on participation, outcomes and efficiency.

• Uses resources efficiently to maximize utilization of time and equipment. Meets labor productivity standards by effectively managing established client load assignments and prioritizing tasks.

• Identifies opportunities and takes initiative to build strategic relationships between teams, departments, corporations, units or organization to help achieve business goals.

• Participates in departmental projects and committees as appropriate; actively involved in development of new nutritional programs, activities and education for both employee and corporate events.

• Responsible for maintaining professional expertise and staying current with emerging nutrition and dietetic trends. Provides recommendations for optimizing participation with current programs.

• Identifies own learning needs, consults with the Wellness team and seeks continuing education opportunities to meet those needs.

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.

• Completion of dietetic internship accredited by the Academy of Nutrition and Dietetics

• RD - Registered Dietician (CDR) AND
• LD - License Dietitian, State Licensure

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential, sensitive information

• Working knowledge of computer programs, including but not limited to, Microsoft Office products

• Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.