At Houston Methodist, the Simulation Technician position is responsible for the assessment, planning, development, implementation, management, coordination, and ongoing evaluation of human patient simulation programs. This position will be responsible for identifying program needs and appropriate learning strategies, reviewing learning options, testing learning tools, debriefing teams, and evaluating program learning effectiveness. The Simulation Technician position works with are medical students, nursing students, allied health students, educational and training program leadership, and affiliated institutional representatives.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Integrates audience learning abilities, adult learning principles and debriefing techniques into program activities. Provides learners with a positive environment ensuring appropriate understanding of equipment and process for simulation.

• Facilitates implementation of standardized patient encounters, structured debriefing for small interprofessional groups of adult learners after completion of simulation training. Collaborates with faculty for training of standardized patients to specific cases for performance

• Maintains optimum communications with all hospital departments to facilitate appropriate scheduling and coordination of simulation laboratory/courses.

• Contributes recommendations for initiatives to improve department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Manages audiovisual recordings for all events in the simulation training facility, schedules recording sessions, inputs student learners into the system. Troubleshoots issues with A/V system, and tracks status of recordings during testing events.

• Implements standardized patient program including recruiting, training, scheduling and evaluation of standardized patients.

• Assists with set up/cleanup of rooms for simulation scenarios or training and implements scenarios to ensure readiness.

• Maintains equipment and supplies for education course offerings involving simulation and the standardized patient program.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Evaluates standardized patients' performances and checklists, making modifications as needed.

• Gives and accepts feedback on simulation program initiatives to obtain desired outcomes. Compiles and assesses trainee data metrics for satisfaction and development for implementing new processes.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes department resources/supplies efficiently and identified cost savings or revenue opportunities.

• Utilizes time efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Develops, evaluates, and maintains simulation program activities for style, content, cognitive skill training, application into practice and team training.

• Generates and communicates new ideas and suggestions that improve quality and/or service. Identifies unique and creative ways to assure accessibility and availability of clinical education programs to staff via simulation form improving/evaluating competency.

• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development plan on an on-going basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Five years of simulation technician experience

• Experience with programming for standardized patient simulations

• Familiarity with Laerdal and METI HPS preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• CHSE - Certified Healthcare Simulation Educator (SSH) OR
• CHSE-A - Certified Healthcare Simulation Educator, Advanced (SSH) OR
• CHSOS - Certified Healthcare Simulation Operations Specialist (SSH)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to develop, evaluate and maintain training courses

• Ability to speak effectively in interpersonal situations and before groups of employees

• Proven presentation and facilitation skills

• Demonstrates keen problem identification, skills resolution, excellent organizational skills and ability to prioritize program activities

• Exhibits attention to detail and critical thinking skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, personalized service and innovation. The growing campus offers more than 200 beds, 19 operating rooms and over 1,500 employees, with access to the most innovative medical and surgical care available, including robotic and minimally invasive surgery, full-spectrum heart care, state-of-the-art imaging, cancer care, labor and delivery with a level II neonatal ICU, neurology and neurosurgery, orthopedics and sports medicine, outpatient rehabilitation and 24/7 emergency services.