HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.

• Provides assistance to parent(s) to complete the birth certificate worksheet.

• Applies patience and diplomacy to sensitive situations, such as conflict regarding parental responsibility.

• Supports birth registration process while complying with patient confidentiality and HIPAA regulations.

• Collects birth certificate data, enters worksheet data into state database, and prints out birth facts; proofreads the birth facts for errors before presenting it to the parents for their signature(s); obtain parent(s) signature(s). Scans all documents into the baby's electronic medical record.

• Provides printed social security receipt with explanation that it is to be used as proof that a social security number has been applied for; issues a signed certification of birth facts for insurance purposes.

• Serves as administrator for the Texas birth registry information system for assigned facility.

• Follows appropriate guidelines for obtaining Acknowledgement of Paternity (AOP); reviews AOP for errors or omissions. Sends completed AOP to the designated state attorney's office.

• Certifies and releases at least 96% of birth registrations no later than five days after the date of birth.

• Adheres to department standards for productivity, timeliness, accuracy, and quality.

• Meets with auditors regularly according to state requirements to monitor compliance, providing reports and data as needed; complies with regulatory guidelines regarding timely filing of birth certificates and proper administration of both the Acknowledgement of Paternity program and the Texas ImmTrac program.

• Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

• Enters infant's legal name into the electronic medical record post discharge per policy as it impacts timely reimbursement.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Attends continued yearly training at Regional and Annual Conference as permitted by facility.

• Generates and communicates new ideas and suggestions that will improve quality or service.

• Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree

• One year of experience in birth registration, health information management, or general office with emphasis on customer service

• BRC - State of Texas Birth Registrar, State Certified (TxDSHS) AND
• AOP - Certified Acknowledgement of Paternity - State Attornory General -- Successful access to the TxEVER system within 4 months

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Proficient PC knowledge to include computer literacy in Word and Windows software

• Attention to detail

• Excellent interpersonal, oral and written communication skills, to include proper grammar and accurate spelling

• Excellent organizational skills

• Knowledge of the components of the medical record

• Ability to handle stressful situations with compassion and professionalism in processing records in the event of a non-viable birth

• Bilingual in English/Spanish preferred

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.