At Houston Methodist, the Cashier position is responsible for handling cash, credit and other forms of payment transactions in retail food operation areas. This position accurately and efficiently completes transactions, provides receipts and makes change. The Cashier position is responsible for preparing a cashier's report and depositing revenues following established Cash Handling Procedures. This position also provides support and assists in other areas of the retail food operation including the food service areas, dining room and may operate relevant Food Services equipment. The Cashier position may be asked to assist in other food and nutition service areas, as needed

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution. Responds to customer satisfaction, both urgent and routine requests, within established guidelines of the department. Escalates customer's complaints to Supervisor/Manager.

• Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Changes and updates the menu boards. Maintains stock levels on all snack items in service area, i.e. beverages, chips, candy, etc.

• Maintains, cleans and organizes service and equipment areas.

• Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Accurately completes Cashier's end of shift report.

• Ensures logs are complete for Doctors, Volunteers, meal tickets, and other Charge Tickets according to procedures. May assist with food service, maintaining proper temperatures logs, coolers, etc.

• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding hazards identified in the workplace.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Practices cost control through proper use of supplies and equipment

• Reports/shares financial and/or operational metrics processes as directed by management, i.e. error/cancelation/voids.

• Accurately processes all cash register transactions. Gives proper change and a legible receipt. Consistently stays within the short/over Cash Handling guidelines and policy.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Contributes ideas towards improving the efficiency and effectiveness of department processes, based on the daily huddle, providing opportunities to recommend innovative solutions to management.

• Seeks opportunities to identify self-development needs and takes appropriate action by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• One year experience operating a cash register in a food service establishment, or other equivalent situation. For HM internal employee, six months of work experience at Houston Methodist

LICENSES AND CERTIFICATIONS - REQUIRED

• Food Handlers Permit -- Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Capable of using basic math

• Being a team player, cooperating and assisting others

• Basic calculator knowledge

• Knowledge to comply with the local Food Ordinances

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.