At Houston Methodist, the Lactation Support Consultant position functions at the Proficient level according to Benner's model of clinical practice and is responsible for women's services patient educational needs to include breast feeding support under the general supervision of the Nurse Director. In addition to functioning as a staff nurse as needed, this position provides professional patient nursing care to a diverse patient population and is considered an expert in a specialty. In collaboration with the Nurse Director, Managers and Charge Nurses, the Lactation Support Consultant position is responsible for the quality of patient care through the provision of lactation support or education and the development of guidance for the caregivers who support the childbearing families learning needs. This position serves as a clinical resource for both unit and hospital staff and coordinates unit and hospital-wide education in partnership with management.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Utilizes strong knowledge base in lactation support or women's health to educate the patient in various settings, grief support as needed and the overall childbearing family's educational needs. Maintains an open line of communication with Nurse Director, Clinical Manager and Charge Nurses regarding actual or potential issues related to patient education/lactation.

• Provides consultative support to the staff and physicians and serves as a problem solver. Provides clinical resource expertise to clinicians and providers. Collaborates to foster healthy relationships in the work environment such as mitigation of conflict.

• Improves nurse satisfaction by serving as a role model and mentor, as evidenced by the annual RN-RN teamwork score and interprofessional relationship score.

SERVICE ESSENTIAL FUNCTIONS

• Assesses patient's educational and/or lactation support needs and provides clinical support and resources to maternal patients across the entity and in the community.

• Assesses for staff educational needs, then plans, develops, and implements programs related to patient educational needs to include lactation. Acts as a model and coaches staff in effective verbal, non-verbal and written communication, which includes active listening and teaching.

• Facilitates the planning, development and implementation of prenatal and/or breastfeeding education classes, at the direction of leadership.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Role models highly developed assessment, clinical documentation, leadership and analytical skills; integrates and contributes to professional practice standards, policies, procedures, protocols and leads improvements in patient safety-related processes. Contributes to development of service line and hospital standards and guidelines.

• Leads and supports ongoing initiatives to improve quality and safety scores on the unit and hospital scorecards, through peer-to-peer accountability, reporting near misses and identifying solutions by collaborating with the interprofessional team. Role models situational awareness, using teachable moments to improve safety.

• Follows the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Participates in the maternal and/or neonatal QAPI meetings, collecting and analyzing data as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Models independent time management effectively and prioritization of daily tasks. Actively participates in the stewardship and efficient utilization of resources and needs including unit capital and operational budgets.

• Contributes towards meeting department financial targets on unit-based scorecard through decreasing length of stay, optimizing efficiency and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Leads and identifies opportunities for practice changes and performance improvement. Investigates and incorporates evidence-based practices which are presented to shared governance and leadership. Functions willingly as a change agent, adapts to unexpected changes, converting ideas and plans into action.

• Actively participates in designated hospital and shared governance committees, disseminating necessary information to staff. Maintains personal professional development through organization membership, attendance at seminars, workshops and other educational programs, to ensure awareness of current developments and trends in patient educational needs. Completes and updates the individual development plan (IDP) on an on-going basis

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor of Science degree from an accredited School of Nursing

WORK EXPERIENCE

• Three years clinical experience in lactation support, mother/baby and/or patient educational activities/programs

LICENSES AND CERTIFICATIONS - REQUIRED

• RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days OR
• RN-Temp - Registered Nurse - Temporary State Licensure within 60 days AND
• BLS - Basic Life Support (AHA) AND
• NRP - Neonatal Resuscitation AND
• Magnet - ANCC Recognized Certification -- in a women's services specialty. International Board-Certified Lactation Consultant (IBCLC) is preferred. OR
• CLC - Certified Lactation Counselor (ALPP)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to build evidence-based practice into the clinical setting

• Demonstrates ability to plan, organize, and follow through on assignments and/or projects

• Exhibits leadership abilities including collaborative, consultative and coaching skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 310 bed hospital has 23 operating rooms, and more than 2,100 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.