At Houston Methodist, the Public Safety/Security Shift Coordinator position is responsible for assigned activities of the Public Safety/Security department. In addition to performing the duties and functions of Security Officer, this position provides assignments, leads investigations and reviews reports for accuracy and thoroughness, staff protection, traffic control assignments, and emergency response services. This position provides Public Safety/Security to patients, visitors, physicians, and employees. This position exercises sound judgment and is self-motivated to work with limited supervision. The Public Safety/Security Shift Coordinator position must be flexible to work shift assignments, which includes all shifts and weekends. This position utilizes camera and card access systems.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Utilizes clear communication using professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor and staff encounter.

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability

• Coordinates training, offers direction and develops skills of team members and continually assists with improving skills, performance and outcomes, orientation of department personnel. Monitors competency completion for onboarding hires, as appropriate.

• Serves as the primary resource for staff in all areas of service that the department performs. Interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.

SERVICE ESSENTIAL FUNCTIONS

• Secures premises and individuals by patrolling facilities; monitoring surveillance cameras and access points to permit authorized entry, ensuring all Security Officers do the same, as needed.

• Responds to all radio dispatches as necessary, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations. Leads and maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. Coordinates appropriate hand-off communication at change of shift.

• Responds immediately to all emergency codes and takes action appropriately.

• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. Participates in training, drills and actual events according to policies and procedures.

• Conducts quality audits and documents security systems checks to ensure proper functionality.

FINANCE ESSENTIAL FUNCTIONS

• Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.

• Prioritizes daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime to achieve financial target and staffing needs.

• Utilizes and maintains HM and department equipment according to manufacturer specifications. Uses resources efficiently.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Supports Houston Methodist and department goals and vision. Identifies and implements innovative solutions for practice or workflow changes to improve department operations. Implements actions that promote a workplace safety culture and proactively prevents workplace violence.

• Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Participates on various council committee meetings, as requested. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

• Associate's degree in criminal justice or related field preferred

WORK EXPERIENCE

• Two years security or related field experience

• Healthcare experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• SECUR-N - Security Officer Non-Commissioned- State Licensure -- Submission of application within 14 days of hire date, and obtained within one year within 14 days OR
• SECUR-C - Security Officer Commissioned - State Licensure -- Commissioned Level 3 or Commissioned Personal Protection Officer Level 4 within 14 days AND
• IAHSS-B - Certified Security Officer-Basic (IAHSS) within 90 days OR
• IAHSS-S - Certified Security Officer-Supervisor (IAHSS) within 90 days OR
• IAHSS-A - Certified Security Officer-Advanced (IAHSS) within 90 days AND
• DL - Driver License - State Licensure -- must obtain in Texas within 90 days AND
• NVCRISIS - Nonviolent Crisis Intervention (CPI) within 60 days

LICENSES AND CERTIFICATIONS - PREFERRED

• BLS - Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Must have the ability to multi task and function calmly in stressful situations

• Must possess strong customer service skills

• Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail

• Knowledgeable of all Public Safety Policies and Procedures

• Understand HIPAA and Patient confidentiality compliance

• Demonstrates emergency preparedness knowledge

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 310 bed hospital has 23 operating rooms, and more than 2,100 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.