HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results. Responds promptly and positively to requests for assistance from patients, staff and visitors.

• Actively participates in meetings, huddles and with other team members using positive communication.

• Consistently provides linen deliveries based on par levels to support patient care.

• Follows Infection Control guidelines in the removal, transport and storage of clean and soiled linen as appropriate.

• Ensures completion of delivery during assigned shift, improving unit based response times.

• Uses appropriate transporting techniques for clean or soiled linen, to avoid contamination.

• Uses appropriate equipment and techniques to ensure safe lifting, pushing, and pulling practices to avoid injury.

• Assists with quality assurance by examining, identifying and rejecting poor quality linen, as appropriate.

• Maintains an organized and clean linen room to minimize lint buildup.

• Operates all linen transport equipment in a safe manner by maintaining an awareness of patients and surroundings.

• Uses department resources, equipment, supplies properly and efficiently.

• Reports and tracks (and assesses) wasteful practices to meet our goal pounds per equivalent patient's days.

• Utilize linen tracking systems to ensure adequate supplies, deliveries, and par/supply level changes for assigned units.

• Contributes ideas towards improving the efficiency and effectiveness of department processes.

• Fosters a positive and constructive teaching environment by engaging co-workers and learning opportunities that are valuable and in alignment with business objectives.

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

• One year of linen experience preferred

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

• Multi-task oriented, ability to complete work within designated time frames

• Ability to accurately and efficiently perform duties with minimal supervision

• Demonstrate efficient and safe use of housekeeping equipment and chemicals

• Ability to effectively communicate in a manner consistent with a customer service focus

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.