The Manager Imaging is responsible for assisting the Director in managing all aspects of the services provided by the Imaging Department inclusive of computerized tomography, magnetic resonance, diagnostic radiology, ultrasound, mammography, nuclear medicine, and other related radiological procedures. Assists the director in the operation of the clinical areas and oversees related clerical activities.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Performs all performance evaluations with employees of the Imaging department in a timely manner. Maintains employee files, records and documents employee activities, and participates in performance coaching

• Prepares and maintains all staffing schedules and on-call schedules, time and attendance, and paid time off (PTO)

• Conducts new employee departmental orientation and documents all orientation using departmental orientation forms

• Communicates effectively with co-workers, medical staff, and other hospital personnel to contribute to the quality of the imaging procedure; treats all individuals with dignity and respect, and participates in activities to improve working relationships within the department; works to promote professional and personal growth of self, peers, and support staff.

SERVICE ESSENTIAL FUNCTIONS

• Assists in the developing and implementing department goals and objectives

• Ensures adequate levels of supplies and equipment. Obtains approval for supply purchase orders. Responsible for the maintenance of labs and equipment

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures compliance with all federal, state, local, and professional accrediting agencies including, but not limited to DNV, HCFA, TDSHS, OSHA, and FDA

• Creates, revises, updates, and edits policy and procedure manuals to ensure appropriate patient care. Monitors the activities of all Imaging personnel to insure that all operations are within departmental policies and procedures. Monitors and ensures that all employees participate in mandatory in-services and CPR certifications

FINANCE ESSENTIAL FUNCTIONS

• Oversees charge entry, patient scheduling, and records processing

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Collects, gathers, and documents aggregate data for quality assurance and performance improvement

• Educates, monitors, and evaluates affiliated students. Offers educational in-services to establish, promote, and enhance professional development

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's Degree required

WORK EXPERIENCE

• 5 years' experience within the field, of which 1 year must have been in a managerial role in healthcare; for internals, 5 years' experience in relevant field with HM performance that demonstrates leadership responsibility
• Strongly preferring applicants who have previously worked as a technologist in multiple imaging modalities, are currently registered in multiple imaging modalities and have at least 3 years of recent imaging management experience in a large and fast-paced acute care hospital setting
• Must be familiar with the operations of a filmless/digital radiology department.

LICENSES AND CERTIFICATIONS - REQUIRED

• Must have a registry from any of the following credentialing bodies: Registered ARRT, ARDMS, CCI, ARMRIT, or NMTCB AND

• • CMRT - Certified Medical Radiologic Technologist - State Licensure -- Registration as a Medical Radiologic Technologist (MRT-GC) thru the Texas Medical Board required, except if registry is an Ultrasound and MRI modality AND

• BLS - Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Background in using Picture Archiving Computer Systems (PACS) preferred

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 310 bed hospital has 23 operating rooms, and more than 2,100 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.