At Houston Methodist, the Lead Radiologic Technologist position performs specialized functions as a regular part of their normal job responsibilities. In addition to performing at a Technologist II level, this position serves as the liaison and primary point of contact between management, staff and physicians for routine matters. The Lead Technologist position answers questions and resolves issues for the Radiologic Technologist I & II job roles as well as other members of the care team to ensure the delivery of exceptional patient care and adherence to practice standards. This position ensures optimal patient safety, quality outcomes, and customer service. Duties for this position may include the following tasks: organize work schedules and delegate work assignments; review and edit time cards for accuracy; conduct quality assurance audits; develop and implement quality improvement activities; train, mentor and develop staff; and provide feedback on staff performance or development needs. The Lead Technologist position may direct or regularly participate in special projects; collect, analyze and report on data or metrics; and hold other responsibilities of a similar nature and level.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and leads the team to be a dynamic and focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models effective communication skills to team members, assisting in their development of such skills.

• Orients, guides and mentors team members consisting of Radiologic Technologist I and II, students and support staff, to help build confidence and competency in skills, knowledge and abilities. Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.

• Serves as the primary resource for staff in all areas of service that the department performs. Interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates and supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.

• Leads and initiates problem resolution within the work unit. Facilitates teamwork by coordinating department needs and responding positively to requests for assistance. Role-models skills, through peer-to-peer accountability, to contribute towards improving department efficiencies and customer satisfaction.

SERVICE ESSENTIAL FUNCTIONS

• Performs diagnostic radiology procedures to include a variety of X-Ray exams, including OR and Fluoroscopy procedures. Works independently by exercising sound judgment and executing above average clinical skills on challenging diagnostic procedures and patient care situations.

• Proactively assesses, identifies and responds to the needs of the patient for adjustment or intervention to optimize patient care, image quality and patient experience. This includes: positioning, physiology, procedure preparation, and technical factors. Modifies technical factors to achieve desired imaging results and recognizes complications and limitations associated with certain procedures.

• Serves as liaison between team members, management and physicians, resolving routine matters for the shift and modality. Assists physicians during procedures.

• Provides accurate explanations and instructions to patients and family members at an appropriate level utilizing verbal and non-verbal skills, terminology and language.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows safety standards and conducts all imaging procedures accordingly. Uses ALARA (as low as reasonably achievable) to protect patients, staff and general public, and follows radiation safety standards. Maintains proper sterile techniques for procedures, regularly practices aseptic techniques, and ensures compliance with radiation safety and infection control procedures. Complies with job role, department and hospital safety standards, practices and policies.

• Identifies opportunities for corrective action and process improvement providing recommendations, and contributes to meeting department and hospital targets for quality and safety. Reports ¿near misses¿ and inputs errors promptly into appropriate hospital patient safety reporting system to improve processes and identify trends. Provides feedback to management on team member performance and conduct. Conducts quality audits on equipment, processes, outcomes and team member performance. Documents, develops and evaluates processes and procedures.

• Assists with implementation and education of department based safety initiatives, standards of practice and protocols. Develops skills of team members and continually assists with improving skills, performance and outcomes.

FINANCE ESSENTIAL FUNCTIONS

• Provides accurate and complete documentation of patient procedures. Enters charges at the time service is delivered. Participates in the budgeting process for capital and minor equipment. Reconciliation of invoices.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks and provides leadership to team members on effective and efficient utilization of time. Accurately reviews and edits team member's time cards for management approval, as appropriate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in department projects and shared governance activities. Actively leads and supports special projects and department initiatives and seeks opportunities to expand learning with a focus on continual development. Completes and updates the individual development plan (IDP) on an on-going basis.

• Fosters a positive and constructive teaching environment by engaging students and co-workers (Technologist I, II and support staff) in learning opportunities that are valuable and in alignment with business objectives.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.

WORK EXPERIENCE

• Four years' experience as a Radiologic Technologist. May consider HM employee with three years' experience, as a Radiologic Technologist who demonstrates leadership abilities.
• Prior experience working as a lead technologist in a large acute care hospital setting is highly preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• ARRT-R - Radiologic Technologist - Radiographer (ARRT) AND
• CMRT - Certified Medical Radiologic Technologist - State Licensure OR
• CMRT-Temp - Certified Medical Radiologic Technologist - Temporary State Licensure AND
• BLS - Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to work independently; capable of handling challenging / difficult diagnostic procedures and patient care situations. Demonstrates sound judgment and executes above average clinical skills.

• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Radiology Information Systems and Office software to maintain patient and exam documents.

• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers.

• Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solving.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 310 bed hospital has 23 operating rooms, and more than 2,100 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.