At Houston Methodist, the Organizational Development (OD) Consultant is responsible for participating in organizational assessment, recommendation, and development of appropriate interventions; implementation of interventions; and follow-up, evaluation and measurement of outcomes in support of the overall business strategy and objectives of Houston Methodist. Interventions fall in the areas of leadership effectiveness, change management, organizational effectiveness (e.g., employee engagement, process mapping, lean principles, etc.) and talent assessment/ succession planning.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Maintains strong interpersonal relationships with stakeholders and customers.

• Conducts leadership coaching at the appropriate assigned level.

• Assists team members and customers in needs assessment and the identification of knowledge gaps.

• Supports talent assessment and succession planning initiatives.

• Conducts the new leader assimilation process including appropriate Birkman debrief(s) and assessment of engagement of staff.

SERVICE ESSENTIAL FUNCTIONS

• Supports existing programs by facilitating segments within their subject matter expertise or by drawing in examples relevant to the specific employee group in the class.

• Serves as an internal consultant for various levels throughout the organization; consultant activities include assessment, intervention, follow-up, evaluation and measurement of outcomes.

• Implements change management activities for assigned projects and initiatives.

• Supports large-scale and coordinates smaller-scale OD projects within the scope of one's department responsibility affecting the following at Houston Methodist: organizational change, process improvements, team effectiveness and competence, employee engagement/empowerment and achievement of unparalleled safety, quality, service and innovation.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Assists in needs-assessment, diagnosis of problems, and makes recommendations for the appropriate intervention to enhance individual and organizational effectiveness and support strategic goals within area of responsibility.

• Contributes to the appropriate development and maintenance of metrics to evaluate the effectiveness of OD interventions.

FINANCE ESSENTIAL FUNCTIONS

• Acts as a good steward of organizational resources; seeks low cost or no cost solutions in interventions, maintains certifications to be an internal resource, and consistently uses tax exemption documentation.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Keeps abreast of competition, competitive issues, industry, technology and innovation in the field of leadership development, change management, performance improvement, and other role specific topics. Generates and communicates new ideas and suggestions.

• Looks for trends in leadership development strategies and techniques to help leaders apply learning on the job. Brings them to department and relevant stakeholders to improve on Houston Methodist practices.

• Completes and updates the My Development Plan and Talent Profile on an on-going basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in training, communication, education, healthcare, industrial-organizational (I/O) psychology, instructional design, or related field

WORK EXPERIENCE

• Three years of experience in a human resources, leadership, or organizational development role to include training, coaching, and leadership development

• Healthcare experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• Vendor certification in assessment tools, such as Birkman, Crucial Conversations, or Change Management (ADKAR) preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to multi-task, adapt, and be flexible in the face of changing demands of the department and organization

• Proficiency in PowerPoint, Excel, and other presentation software

• Ability to problem solve

• Excellent customer service and professional communication skills with the ability to remain calm in stressful situations

• Solid facilitation skills and emotional intelligence and/or situational awareness

• Strong project management skills

• Strong critical thinking skills to adapt and provide application recommendations to individuals in a variety of roles.

• Coaching, counseling abilities and the ability to develop the functional and supervisory skills of others

• Strong knowledge of leadership competencies and techniques for developing competence

• Demonstrated knowledge of change management principles and theories

• General understanding of the core functions of human resources management and how OD solutions integrate

• Ability to understand and maneuver in the context of multiple cultures and organizational agendas

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.