HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Assists with training all clinical research personnel regarding enrollment/recruitment protocols and processes, identifying and clinical research subjects; monitors enrollment goals and modifies recruitment strategies, as necessary.

• Precepts new clinical research staff and educates staff regarding scientific aspects of studies. Serves as a resource for the clinical research staff.

• Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution. Demonstrates a positive work environment and contributes to a team-focused work environment that actively helps one another achieve department goals. Collaborates with all members of the research team by actively communicating and reporting pertinent information as it relates to assigned system(s) in a comprehensive manner.

• Participates in the Principal Investigator (PI) meetings and in-services with nurses and physicians.

• Organizes and participates in pre-site and site initiation visits.

• Completes initial patient assessments, per competence, utilizing interview, observation and examination; obtains vital signs and performs phlebotomy; teaches proper procedures to research coordinator and research coordinator assistant.

• Oversees and maintains accurate source documentation and appropriate forms as per protocol including participant records, drug documentation, reconciling study drug/device accountability; monitors documentation for quality and accuracy.

• Leads and conducts reviews on on-going studies and oversees quality assurance on ongoing protocols; productive working relationship with study monitor.

• Assists in processing and shipping lab specimens efficiently and cost effectively; maintains supply inventory and equipment; ensures return of test article/clinical supplies; maintains regulatory standards.

• Assists in budget development and CMS coverage analysis and study billing management.

• Researches best cost/quality options for supply orders and is a good financial steward of Houston Methodist's resources and considers this for such orders. Self-motivated to independently manage time effectively and prioritize daily tasks.

• Plans and designs source documentation for protocol. Develops study specific forms or tools per protocol to use in clinical research and teaches research team how to use the assessment tool.

• Develops and conducts procedures for laboratory collection and storage.

• Proactively manages own professional development and completes My Development Plan.

• Bachelor's degree

• Master's degree preferred

• Five years of clinical research-related experience

• CCRC - Certified Clinical Research Coordinator (ACRP) OR
• CCRP - Certified Clinical Research Professional (SOCRA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to work independently

• Capable of handling challenging/difficult situations

• Demonstrates sound judgment and executes above average analytical skills

• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

• Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Research Institute was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics, therapies, and treatments. The research institute was created to provide the infrastructure and support for these endeavors, and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. A 540,000 square foot building dedicated to research, the research institute houses over 1,500 staff and trainees, 284 principal investigators and has more than 570 ongoing clinical trials.