At Houston Methodist, the Environmental Services (EVS) Coordinator position is responsible for maintaining a safe and attractive environment for patients, guests and staff, coordination of day to day activities and tasks for one or more departments including Environmental Services, Linen Services, and Transportation. This position oversees department staff scheduling and assignments to ensure that department and patient needs are met in a timely manner. The EVS Coordinator position provides hands-on training for staff and monitors performance through inspections, department surveys, and/or patient interviews. Duties for this position may be varied, and include working staff assignments such cleaning, delivering linen, or transporting patients or beds; inputting inspection date into spreadsheets or digital forms or documents; positively addressing staff conflict to reach appropriate resolutions; writing daily shift or incident reports; coordinating hospital needs with Operations Administrators and departments; and analyzing employee inspections and patient interviews to determine training needs of employees while providing redirecting feedback as necessary.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Leads daily shift huddles, provides essential staffing and operational information and assigns tasks/units to team members using positive and effective communication.

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole.

• Serves as a resource through training and mentoring, interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.

SERVICE ESSENTIAL FUNCTIONS

• Conducts multiple patient/department interviews and/or rounds on a regular basis, communicating with department leadership to ensure timely and quality service.

• Communicates regularly and positively with staff, physicians, vendors, and service providers to ensure consistent, quality services.

• Evaluates PAR levels on unit linen deliveries and adjusts as necessary. Assesses and develops plan of action to appropriately address EVS projects, implementations and service surveys.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Completes multiple quality inspections to ensure a clean and safe environment in rooms and public areas as necessary.

• Completes safety rounds with unit staff and departments to ensure compliance with all regulatory bodies including proper chemical handling, personal protective equipment supply/use, and security of carts/supplies.

• Ensures proper supply and usage of isolation carts and presence of isolation signs for safety of patients and staff as necessary.

FINANCE ESSENTIAL FUNCTIONS

• Coordinates daily equipment, supply, and/or linen inventory and deliveries to ensure appropriate par levels for staff and patients; supports an efficient purchasing process to reduce waste including tracking/monitoring of clean delivered to soiled returned linen ratios.

• Monitors and manages room cleaning and transportation requests to ensure timely and efficient movement of patients as necessary.

• Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Complete regular one-on-one meetings with employees to support positive and redirective communications while building supportive relationships on an individual level.

• Contributes ideas towards improving the efficiency and effectiveness of department processes.

• Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

WORK EXPERIENCE

• One year Environmental Services, Linen Services, or Transportation related progressive leadership experience

• Two years of Environmental Services hospital experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• DOTHAZMAT Certification (DOT) -- US Department Of Transportation Hazardous Materials Certification within 90 days

LICENSES AND CERTIFICATIONS - PREFERRED

• BLS - Basic Life Support (AHA) AND
• DL - Driver License - State Licensure -- Valid Texas Driver's License

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Proficient computer skills including, but not limited to, knowledge of Microsoft Office software including PowerPoint, Word, Excel and Webmail

• Demonstrates the ability to access information both in the department and within the system to support the department as appropriate

• Ability to analyze employee data and knowledge of document retention/editing

• Ability to understand and quickly respond to needs of the department and organization

• Ability to lead groups with diverse backgrounds to develop individuals, communicate goals, and manage conflicts positively

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.