At Houston Methodist, the Lead Supply Chain Tech position serves as a resource/expert for providing services relating to the Supply Chain department. In addition to performing as a Supply Chain Technician, this position may provide the first level of leadership support to team members. The Lead Supply Chain Tech position provides guidance and support with supply orders, equipment, or services routinely performed by the department where time and critical needs are required to meet clinical needs. Duties for this position are varied and may include many of the following: organize work review time cards for accuracy, conduct quality assurance audits, develop and implement quality improvement activities, train and mentor staff, provide input on staff performance and development needs, lead and regularly perform special projects, collect/analyze/report on data, prepare reports on performance and metrics, and other responsibilities of a similar nature and level.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Independently and expertly serves as the department primary resource for staff ensuring optimal department services and outcomes. Collaborates with management by actively communicating and reporting pertinent information and data in a comprehensive manner.

• Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution. Demonstrates a positive work environment and contributes to a team focused work unit that actively helps one another achieve department goals.

• Fosters a positive and constructive teaching environment by engaging coworkers with learning opportunities that are valuable and in alignment with business objectives.

SERVICE ESSENTIAL FUNCTIONS

• Organizes the work flow, pro-actively problem-solves, anticipates needs, manages multiple ongoing priorities with minimal supervision.

• Serves as the initial point of contact for customer concerns escalating issues when appropriate. Provides reports to management of requests, issues to be addressed, and all important information necessary to ensure department success.

• Anticipates and coordinates durable/portable equipment needs, i.e. crash cart, suction equipment, etc., by ensuring equipment, not routinely available within the customer's department, are obtained and distributed timely.

• Ensure clinical supply and equipment areas are clean and organized. Thoroughly captures accurate information and applies comprehensive knowledge of supplies and equipment to meet requestor's needs.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Conducts quality audits on equipment, processes, outcomes and documents, develops and evaluates processes and procedures. Responsible for trouble-shooting concerns in the inventory management systems, including but not limited to PAR Excellence Scale Errors or locating deliveries based on flow through the systems, as appropriate. Monitors the hospital inventory systems and MARS, customer needs to ensure product availability for caregivers.

• Assists with implementation and education of department-based safety initiatives, standards of practice and protocols. Develops skills of team members and continually assists with improving skills, performance and outcomes.

FINANCE ESSENTIAL FUNCTIONS

• Responsible for input and overseeing of all Supply Chain transactions, ensuring they are completed accurately within the appropriate tracking systems and within the established guidelines of the department.

• Performs timely and accurate daily charge reconciliation process, as part of inventory management, and communicates variances and offers problem resolutions to management.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime. If assigned, accurately reviews and edits team members' time cards for management approval.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions, ideas and suggestions that improve quality or services. Participates in committees and task forces as assigned, ensuring that critical objectives are clearly explained and action items are appropriately performed. Follows up on action items as necessary to ensure completion of assignments. Assists with special projects and initiatives as assigned.

• Participates in committees and task forces as assigned, ensuring that critical objectives are clearly explained and action items are appropriately performed. Follows up on action items as necessary to ensure completion of assignments. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Completes and updates the individual development plan (IDP) on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

• College preferred

WORK EXPERIENCE

• Three years of previous experience in a customer service role or Healthcare, Supply Chain or Materials Management

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Knowledge of Personal Protective Equipment and process requirements for Sterile Supply helpful

• Demonstrates critical thinking skills

• Ability to work independently; capable of handling challenging / difficult situations. Demonstrates sound judgment

• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

• Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem solving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.