HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Establishes and maintains professional relationships, trust and credibility with all on the healthcare team, serving as clinical resource for routine matters with peers and physicians.

• Provides guidance and training for clinical students, acting as a resource and mentor.

• Collaborates with interprofessional team members to provide clinical expertise, providing appropriate clinical judgment and support interprofessional health care team.

• Recommends opportunities for improvement of department score for turnover/retention/employee engagement.

• Administers neuropsychological evaluations under the direction of the licensed psychologist. Assists in report formatting and writing when directed by licensed psychologist.

• Completes assignments that include data collection and entry, and basic analysis when directed by section head.

• Conducts presentations/lectures as required by section head.

• Contributes towards improving department scores for patient satisfaction on scorecard through peer-to-peer accountability.

• Administers and scores all paper-and-pencil and computerized neuropsychological and psychological test instruments as directed by senior staff member within the generally designated time limitations set forth in Neuropsychology.

• Maintains records as directed by division guidelines.

• Contributes to identification of corrective action and improvement activities, impacting quality and safety targets, reporting near misses, and collaborating with the interprofessional team. Contributes to meeting department and hospital targets for quality and safety.

• Works in conjunction with department to reduce any waste of resources and materials and perpetuate financial stewardship and growth.

• Self-motivated to independently manage time effectively and prioritize daily tasks for self and area(s) of responsibility to meet the labor productivity standards. Utilizes time between heavy workloads efficiently and helps other team members.

• Participates in specified division clinical education programs, division meetings and psychometrics meetings. Offers innovative solutions through participation in performance improvement hospital projects and department activities

• Maintains personal professional development through professional organization membership. Completes and updates the My Development plan on an on-going basis. Seeks opportunities to expand learning to further their education for growth with a focus on continual development.

• Bachelor's degree

• Six months supervised experience in psychological or neuropsychological test administration

• N/A

• CSP - Certified Specialist in Psychometry (BCP) within 3 years

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates ability to work with patients of all age levels

• Demonstrates ability to handle situations that might arise in both inpatient and outpatient settings

• Maintain skills necessary to perform these duties including mastery of new assessment measures and scoring procedures when indicated

• Ability for self-direction, flexibility

• Basic knowledge of Microsoft Word and Excel (training available)

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients.  As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow.  This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care.  Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.