At Houston Methodist, the IT Program Manager position is responsible for planning, directing, and coordinating inter-related projects to ensure goals and objectives of the program are accomplished within prescribed time frame, funding parameters and requirements. This may include enterprise wide projects. Organizes and prioritizes the inter-related projects to ensure alignment with the organization's strategic goals working closely with IT Project Management Leadership and stakeholders across the organization including Sr. and Executive Leadership. Coordinates and manages program resources availability and allocation.

This role will be focused on driving and leveraging Real Time Location Services (RTLS) initiatives within the organization. The IT Program Manager will be at the forefront of identifying and implementing strategic solutions that provide significant operational and clinical benefits, all while partnering with cross-functional teams and ensuring the seamless delivery of projects. Join us and be a part of a fast-paced, high-impact environment where your expertise will shape the future of our RTLS capabilities!

Highly Preferred Qualifications:

• Strong communication and interpersonal skills
• Proven expertise in delivering impactful presentations
• Background in the healthcare industry
• Familiarity with Epic systems
• PMP, PgMP, and Prosci certifications are advantageous

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Effectively communicates program information to stakeholders throughout the organization utilizing agreed upon channels and timelines.

• Leads program-related meetings with authority and gains consensus on outcomes and goals.

• Coaches operational leaders on PMO standards for operational projects.

SERVICE ESSENTIAL FUNCTIONS

• Plans, organizes and coordinates related IT projects and programs to obtain identified strategic goals. Ensures outcomes match agreed upon customer expectations and outcomes. Formulates and defines scope and objectives of coordinated projects.

• Reviews inter-related projects to determine priority, time frame, funding limitations, procedures for accomplishing project. Determines staffing requirements, and allotment of available department resources.

• Facilitates governance process and supports IT owners in formulating business cases for presentation to appropriate council(s).

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures adherence to standards and procedures for project initiation, planning, execution, control, monitoring, and closure defined by the Portfolio & Process Management Office for all projects within the program.

• Creates and updates program documentation and reports.

• Ensures consistent implementation of governance, work plan and staffing for each phase of the project within a program.

• Facilitates the onboarding and training of new project managers and contractors to Houston Methodist project management process and procedures.

FINANCE ESSENTIAL FUNCTIONS

• Consolidates project expenditure and forecasts information within the program.

• Validates budget, actuals, forecast and variance cost with management.

• Ensure all projects within the program have properly closed project expenditures.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proposes opportunities to improve the Portfolio & Process Management Office and leads improvement initiatives by planning, implementing and ensuring adoption. Stays up to date on knowledge of applicable industry standards, guidelines and technology trends and seeks opportunities to share expertise with more junior project management team members.

• Proactively manages own professional development and completes Individual Development Plan (IDP).

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in Computer Science, Business Administration, or related discipline with an information technology focus.

WORK EXPERIENCE

• Eight years of successful experience in implementing IT multi-project activities, preferably in a healthcare environment.

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• PMP - Certified Project Management Professional (PMI) AND
• PgMP - Program Management Professional AND
• PROSCI - Certified in Prosci Change Management (PROSCI)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Project management skills with ability to multitask and manage multiple projects in a cross-functional environment

• Ability to deliver projects using leading-edge technology

• Strong knowledge of current technologies

• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence

• Exceptional verbal and written communication skills. Ability to effectively facilitate meetings

• Exceptional teamwork and interpersonal skills

• Ability to operate under a dual reporting relationship (IT, customers)

• Solid knowledge in Microsoft Office products

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.