This specific ERP Sr. Business Analyst will be focused on our Workday project. An IT background and experience in Supply Chain Management (ePro, Inventory, Mobile, Reporting) is preferred.

This position is a hybrid role within the Greater Houston area.

At Houston Methodist, the ERP Senior Business Analyst is responsible for analysis, functional documentation, configuration, maintenance, testing, and support for complex PeopleSoft business applications through upgrades, new releases, and optimization implementations. This position utilizes critical thinking, attention to detail, and effective communication skills. The position works collaboratively with teams to consult with business area leads and analyze issues to generate solution recommendations. Acts in a lead role over assigned module and serves as liaison for business areas. The ERP Senior (Sr.) Business Analyst also acts as a project manager for multiple projects, and makes recommendations for assignments of more junior analysts. The ERP Sr. Business Analyst provides training and education to more junior analysts and business owners. Serves as a mentor to more junior analysts.

The position utilizes subject matter expertise in PeopleSoft functional areas of HCM with experience in business, healthcare and technology projects. The incumbent actively supports, develops and advances the Methodist's PeopleSoft HCM application. The ERP Sr. Business Analyst facilitates requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements. Analyzes business operations and processes to understand strengths and weaknesses.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Takes a lead role in system implementations. Utilizes leadership and project managements skills to gather support from stakeholders to ensure project success.

• Provides feedback in interviewing process for potential team members.

• Provides training and mentoring for team members through formal and informal methods on new functionalities.

• Takes a lead role in triaging incidents and ensures issues are resolved by appropriate team members.

SERVICE ESSENTIAL FUNCTIONS

• Utilizes strong communication skills through active collaboration with the customers, proactive updates and alerts customers to potential issues.

• Partners with customers and team members to translate complex business requirements into viable solutions, identifying potential benefits, and re-engineering workflow processes to achieve anticipated benefits.

• Proactively seeks opportunities to increase customer satisfaction and deepen client relationships and effectively manages client expectations. Defines service level agreements. (SLAs)

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with the Project Management Office to support all phases of project implementation and ensure success.

• Develops and validates PeopleSoft solutions leveraging expert PeopleSoft knowledge and best practices. Considers business implications on related systems and subsystems. Leads monitoring of SLAs with key customers.

• Develop detailed system test plans, execute system test cases and provide issue tracking and consolidation. Manages a coordinated User Acceptance Test (UAT) effort.

FINANCE ESSENTIAL FUNCTIONS

• Makes recommendations on cost and resource allocation on assigned projects, delegation and evaluation of work effort.

• Contributes to budget planning process through discovery and analysis of future projects.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Supports an environment that encourages innovation, continuous improvement and growth. Identifies opportunities for innovation and process improvement and seeks out opportunities for implementation.

• Ensures consistency as changes in process, tools, and overall practice is developed, with a focus on continued integration and overall system benefit.

• Provides innovative support for custom information technology needs throughout the organization. Serves as an agent of change to identify and execute new opportunities for business and capitalize on technology.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in Information Technology, Business or related field

WORK EXPERIENCE

• Five years experience in PeopleSoft business system analysis,requirement gathering and documentation.

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong project management skills and knowledge of project management tools

• Expert ability to define problems, collect data, establish facts and draw valid conclusions

• Abillity to effectively present ideas to executive management via discussions and presentations.

• Ability to resolve conflict and manage customer expectations

• Ability to understand customer needs and requirements and build projects plans that meet expectations using originality and creativiely

• Ability to work flexibly across various domains and adjust to multiple changing priorities and organizational initiatives

• Ability to identify key performance indicators, create use-case scnarios, and engage and communicate with stakeholders at all levels of the organization

• Ability to extract and analyze data to make informed business decisions

• Exceptional written and verbal communication skills

• Solid Microsoft Office skills required

• Superior attention to detail

• Outstanding analytical and critical thinking skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.