HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Communicates with staff from the interprofessional health care team concerning patient safety to improve outcomes and the safe transition of care through effective assignment and shift handoffs, using a structured format. Communication to promote both work efforts and problem resolution is clear and professional.

• Responds positively to requests for assistance. Collaborates to foster healthy relationships in the work environment. Makes contributions to the work effort as a whole and uses problem resolution effectively.

• Conducts self in a manner that is congruent with cultural diversity, equity, and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability

• Performs decontamination and assembling of basic surgical trays, individual instrumentation and equipment utilizing established count sheets. Wraps or contains items appropriately according to size and type of instrument or equipment.

• Provides timely sterile products, trays and case carts, by location, by following guidance of experienced surgical techs, in conjunction with the OR staff.

• Sterilizes instruments and surgical trays by following prescribed manufacturer instructions for use and according to institutional policies and procedures.

• Organizes workload utilizing available work time by assisting others and performing additional task as needed. Provides consistent and continuous workflow between the OR and Sterile Processing while practicing excellent customer service.

• Utilizes appropriate cleaning detergents and agents by reading directions and SDS sheets.

• Utilizes all department equipment according to manufacturers' instructions for use and department policies and protocols.

• Ensures through visual inspection that trays have completed the quality process according to AAMI standards for patient use.

• Self-motivated to independently manage time effectively and prioritize daily tasks, cleaning the workstation at the end of each shift, and minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.

• Uses department resources efficiently to ensure completeness of trays, instruments and equipment according to count sheets; does not waste supplies.

• Understands, applies, and demonstrates industry Sterile Processing standards i.e., Steam, ETO and Low Temperature Hydrogen Peroxide.

• Participates in department projects and Shared Governance committee for department. Follow up on action items as necessary to ensure completion of assignments.

• Identifies own learning needs, consults with healthcare team experts, and seeks continuing education opportunities to meet those needs. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Completes and updates the My Development Plan on an on-going basis.

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

• Formal education through a Sterile Processing program preferred

• None

• CRCST - Certified Registered Central Service Technician (HSPA) within 1 year OR
• CSPDT - Certified Sterile Processing and Distribution Technician (CBSPD) within 1 year

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Independently demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Follows Universal Precautions by wearing the appropriate protective attire while working in the Decontamination area

• Exhibits interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

• Ability to utilize basic computer programs such as Microsoft Office and electronic instrument tracking system, if applicable

• Demonstrates proper phone etiquette when responding to inquiries made to the department

• Maintains patient and family privacy

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.