HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Oversees IT projects to ensure that outcomes match customer expectations and outcomes.

• Validates project prioritization with IT Leadership.

• Provides advice to management on balancing portfolio of projects.

• Coordinates projects prioritization meetings with IT management.

• Plans and organizes the portfolio of activities for Ambulatory Provider, Acute Care, Corporate Business or Infrastructure. Coordinates project activities with activities of business unit(s).

• Directs and coordinates activities of Project Managers to ensure projects progress on schedule, within budget and to expected quality and scope.

• Prepares consolidated reports on portfolio status for IT Management.

• Supports senior management with adherence to Business Case standards and procedures for the IT Governance process through ongoing coaching and review.

• Partners with Project Managers to organize project deliverables and key milestones within a portfolio.

• Partners with Project Managers to ensure projects within the portfolio stay on budget.

• Ensures all projects within the portfolio have properly closed project expenditures.

• Reports on consolidated information to senior management.

• Proposes opportunities to improve the Portfolio & Process Management Office.

• Lead improvement initiatives by planning, implementing and ensuring adoption.

• Proactively manages own professional development and completes Individual Development Plan (IDP).

• Bachelor's degree in Computer Science, Business Administration, or related discipline with an information technology focus.

• Eight years of successful experience in managing a portfolio of activities related to IT an area to fulfill strategic business objectives, preferably in a healthcare environment.

• N/A

• Portfolio Management Professional (PMP) AND
• PgMP - Program Management Professional AND
• PROSCI - Certified in Prosci Change Management (PROSCI) AND
• PfMP certification

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Project management skills with ability to multitask and manage multiple projects in a cross-functional environment.

• Ability to deliver projects using leading-edge technology.

• Strong knowledge of current technologies.

• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.

• Exceptional verbal and written communication skills. Ability to effectively facilitate meetings.

• Exceptional teamwork and interpersonal skills.

• Ability to operate under a dual reporting relationship (IT, customers).

• Solid knowledge in Microsoft Office products

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.