At Houston Methodist, the Leadership & Learning Training Specialist is responsible for implementing and delivering orientation programs, training programs, and competency development programs to employees throughout the Houston Methodist system in a variety of formats including in-person and virtual. The Leadership & Learning Training Specialist should create an engaging learning environment in both classroom and virtual environments. Other responsibilities include coordinating training schedules, assisting in training needs assessments and the identification of knowledge gaps, and assisting with the generation and reporting of training metrics in support of operations

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Implements and delivers internally and vendor-developed orientation programs, training programs, and competency development programs to employees throughout the Houston Methodist system in variety of formats including in-person and virtual.

• Maintains strong interpersonal relationships with stakeholders and customers.

• Assists with research and development of program materials; adheres to all intellectual property requirements, avoiding plagiarism, and ensures proper citations in all materials.

• Assists team members and customers in needs assessment and the identification of knowledge gaps.

• Develops and implements new learning options utilizing current curriculum development principles and learning theories such as simulations, self-study courses, storyboards, scripting, etc. for the organization.

SERVICE ESSENTIAL FUNCTIONS

• Assists in the evaluation of internally developed and/or vendor-based learning content and determines plans for utilization of content, marketing, roll out, and ongoing evaluation of vendor materials.

• Provides assistance in coordination and execution of various initiatives which support the department and Houston Methodist entities.

• Coordinates training schedules. Ensures all participants have correct program information, ensures that materials are available, equipment is working and rosters are maintained. Tracks and monitors attendance and course evaluations for individual classes and over time.

• Creates communications and supports marketing activities within the department including newsletters, SharePoint, website, flyers, and other tools.

• May participate in work groups and committees across the system to support broader Houston Methodist objectives and goals. Adds value to various work groups and councils as education advocates and conduits for the dissemination of information.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Assists in data gathering, analysis, and reporting of metrics as needed for operations.

• Assists in the development of evaluation strategies and ensures that course and learning evaluations are completed by program participants. Reviews data to identify opportunities for improvement.

FINANCE ESSENTIAL FUNCTIONS

• Determines the need for materials, equipment, and supplies necessary for program activities. Orders or procures necessary items within budgetary limitations and assists with monitoring training program expenditures.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Generates and communicates new ideas and suggestions that improve quality of service.

• Demonstrates adaptability and flexibility in the face of changing demands.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in training, communication, education, healthcare, industrial-organizational (I/O) psychology, instructional design, or related field

WORK EXPERIENCE

• Three years of experience in a training support, instructional design, or training role

• Healthcare experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• Vendor certification in facilitation and assessment tools preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to multi-task and flexibility to meet the requirements of the department and the organization

• Proficient in PowerPoint, Excel, and other presentation software

• Ability to problem solve in the moment and provide recommendations in alignment with values

• Excellent customer service and professional communication skills with the ability to remain calm in stressful situations

• Proficient computer skills and ability to learn and navigate multiple software programs, Learning Management Systems, and presentation and meeting software (e.g., WebEx and Adobe Connect)

• Understanding of learning theories and instructional delivery practices in multiple formats

• Proficient facilitation and presentation skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.