At Houston Methodist, the Endoscopy Technician II (Endo Tech) position, under the direction of a Registered Nurse and/or physician, is a proficient Endo Tech responsible for providing high quality support to the gastroenterology (GI) providers and other members of the healthcare team. This position is fully competent to assist with the preparation of GI endoscopy procedures related to preparation for and assisting with turnaround activities, which include cleaning and high-level disinfection processing of endoscopes and accessory equipment. The Endo Tech II position anticipates physician needs during endoscopy procedures, assists with the clean-up of the endoscopy suite, and acts as a mentor of others in the technician role. This position works independently, exercising sound judgement and executing above average clinical skills necessary for assisting with endo-related procedures. Other duties for the Endo Tech II position include serving as a mentor to Endo Tech I's, utilizing skills and knowledge, helping to train and orient others.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Facilitates open, professional, communication to achieve mutual understanding, role modeling by example.

• Teaches others to critically think by verbally expressing rationale for decisions and follows up, providing structured feedback with examples. Serves as a mentor to Endo Tech I's, utilizing skills and knowledge, helping to train and orient others.

• Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole.

SERVICE ESSENTIAL FUNCTIONS

• Maintains an orderly environment that facilitates access to supplies, manuals and other resource information. Assists team members in maintaining inventories.

• Independently and competently performs the duties and responsibilities of preceptor and clinical resource to Endo Tech physicians, patients, visitors and staff in order to provide optimal patient care.

• Communicates potential revisions and accurately processes physician preference cards.

• Anticipates the needs of the physician and prepares for the procedure by independently organizing the work flow, problem-solving, and managing multiple ongoing priorities.

• Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction on unit-based scorecard.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Employs strong knowledge of the Endo Tech role to provide assistance during all levels of endoscopy procedures, diagnostic, therapeutic and complex. Executes procedures and interventions requiring advanced therapeutic and ERCP skills.

• Promotes quality patient care by monitoring case progression/throughput through prompt communication to unit staff.

• Contributes to identification of corrective actions and improvement activities towards meeting quality and safety targets on the unit-based scorecard, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional team.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Assists team members in maintaining inventories. Monitors supplies to maintain par level.

• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proactively seeks opportunities to enhance knowledge and learning towards proficiency in competencies with a focus on continual development.

• Collaborates with interprofessional health care team and initiates department process improvement and shared governance activities.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Three years of experience as an Endoscopy Technician

LICENSES AND CERTIFICATIONS - REQUIRED

• BLS - Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Possesses basic computer knowledge; operates multiple computer systems to include electronic health record and Microsoft Office software to maintain patient and exam document

• Exhibits strong interpersonal and team player skills with all levels of the team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

• Demonstrates independence and exercises sound judgment in interactions with physicians, interprofessional care team and patients and their families

• Demonstrates proficient knowledge for all endoscopy equipment and proper use, handling, cleaning, and high-level disinfecting of endoscopes, equipment and accessories.

• Demonstrates proficient knowledge and appropriate use of hospital database such as EPIC. Ability to access information both in the department and within the hospital system

• Demonstrates Level I (entry level GI procedures) with expertise

• Demonstrates Level II (moderate level GI procedures and ERCP skills) with proficiency

• Demonstrates proficiency in advanced ERCP skills including SpyGlass and EHL

• Demonstrates competency in a minimum of one specialty skill

• Society of Gastroenterology Nurses and Associates Certificate (SGNA) within six months of hire

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, personalized service and innovation. The growing campus offers more than 200 beds, 19 operating rooms and over 1,500 employees, with access to the most innovative medical and surgical care available, including robotic and minimally invasive surgery, full-spectrum heart care, state-of-the-art imaging, cancer care, labor and delivery with a level II neonatal ICU, neurology and neurosurgery, orthopedics and sports medicine, outpatient rehabilitation and 24/7 emergency services.