At Houston Methodist, the Senior Facilities Technician position possesses extensive knowledge of work which may require specialized training in the trade or skill associated with their shop/department for new construction, remodeling or maintenance of Houston Methodist facilities. For new construction or remodeling and mechanical, electrical and plumbing projects and repairs, this position inspects sites, ensuring availability of materials for the installation of systems and devices in the trade or job associated with their shop/department. The Senior Facilities Technician position is responsible for scheduling and performing safety and preventative maintenance inspections, installing and repairing systems and devices. This position is responsible for scheduling and completing maintenance and testing of emergency systems, ensuring work complies with applicable codes, ordinances, statutes and standards and proper documentation for work completed.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Role models behaviors that promote a positive work environment and contributes to a team-focused work unit to achieve department goals.

• Facilitates open, professional (verbal, nonverbal, written) communication to achieve mutual understanding, role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional, providing the highest quality service during every customer and patient encounter.

• Guides and mentors Facilities Assistants/Technicians to build confidence in their skills, knowledge and abilities. Uses peer-to-peer accountability towards department goals for retention and employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Ensures thorough entity surveillance through rounding and issue management; identifies opportunities for complex facility improvements providing recommendations and work orders and overseeing its completion to advance the customer experience and improve service levels.

• Reviews daily logs and ensure technicians and associated personnel maintain the proper operation of the central plant(s) and daily operations of the facility including minor and complex facility needs.

• Performs analysis, troubleshooting and complex maintenance repair. Ensures accurate installation of systems and devices, in compliance with codes, ordinances and statutes. Performs preventative maintenance inspections to include HVAC, electrical and plumbing, as appropriate, maintains and tests department emergency systems. Seeks out additional information and reference materials, escalating to Lead Tech/Supervisor, if necessary, to gain clarification to make effective repairs.

• Serves as a resource, training and mentoring staff on appropriate and effective use and maintenance of tools.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures accidents and safety hazards are reported promptly and correctly and that all assistants/technicians follow department safety standards and protocols, including the wearing of protective clothing and gear.

• Conducts planning and documentation activities. Reads blueprints and drawings to determine procedures, applicability in field and needs for jobs/projects. Procures materials to complete jobs/projects. May review jobs with associated personnel. Updates, gathers and verifies information on one-line drawings, system prints and documentation. Completes daily activity paperwork including recording time and materials expenditures on projects and work orders.

• Provides the information necessary to maintain the system of metrics designed to measure department effectiveness and timely responsiveness to work order tickets created through appropriate dispatch service. Adjusts work activities and timelines as necessary, accurately pulling reports and documenting, to optimize response time on work order trouble tickets (e.g. average time to close tickets).

FINANCE ESSENTIAL FUNCTIONS

• Ensures accuracy and completeness of work order documentation.

• Ensures efficient utilization of resources; reducing supply waste. Self-motivated to independently manage time effectively, reducing incidental overtime and prioritizing department daily tasks.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Performs trainings as a subject matter expert (SME) for department and actively participates in department projects. Assumes responsibility for growth and development by participating in in-services programs and continuing education. Completes and updates My Development Plan and discusses with management.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Senior Technician.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Four years of general maintenance related experience

• Health care environment preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Multi-task oriented, ability to complete work within designated time frames

• Demonstrates high level critical thinking with the ability to offer practical solutions to relative items within scope

• Ability to follow detailed instructions to complete complex procedures and/or operate all equipment

• Possesses advanced knowledge of at least one trade skill such as carpentry, plumbing, electrical, painting, roofing, heating and cooling, general maintenance

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.