At Houston Methodist, the Facilities Technician position is responsible for completing basic assigned tasks by performing various aspects of work associated with their shop/department for maintenance of Houston Methodist facilities. This position performs safety and preventative maintenance inspections and is responsible for obtaining materials necessary for job completion associated with their shop/department. The Facilities Technician position participates in the maintenance and testing of emergency systems in the trade or job associated with their shop/department. This position completes basic mechanical, electrical and plumbing, carpentry and painting repairs/requests as appropriate.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Communicates effectively with patients, family members, medical staff, co-workers and other hospital personnel to contribute to the quality of the work environment.

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating in a comprehensive manner.

• Uses peer-to-peer accountability towards department goals for retention and employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Performs entity surveillance through rounding and issuing of work orders; identifies opportunities for facility improvements providing recommendations and work orders to advance the customer experience and service levels.

• Assists other technicians and associated personnel in maintaining the operation of the central plant(s) and daily operations of the facility including minor facility needs.

• Seeks out additional information and reference materials from Senior/Lead Tech to gain clarification to make semi-skilled maintenance repairs.

• Conducts basic analysis, troubleshooting and general maintenance repair. Performs preventative maintenance inspections to include HVAC, electrical and plumbing, as appropriate, in compliance with codes, ordinances and statutes.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Prioritizes work activities and maintains set timelines as necessary to optimize response time on work order trouble tickets (e.g. average time to close tickets).

• Follows department safety standards and policies and conducts all procedures accordingly. Assists with implementation and education of department-based safety initiatives and standards of practice. Maintains a high level of awareness for staff in the areas of operation and uses great caution while navigating the work areas.

• Competently uses tools and equipment to perform the job in an efficient, effective and safe manner.

FINANCE ESSENTIAL FUNCTIONS

• Provides accurate and complete documentation of work orders.

• Monitor the use and inventory of spare parts, maintenance supplies and equipment. Self-motivated to independently manage time effectively, reducing incidental overtime and prioritizing daily tasks.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in department projects. Assumes responsibility for growth and development by participating in in-services programs and continuing education. Completes and updates My Development Plan and discusses with management.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a technician.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Two years of general maintenance related experience

• Health care environment preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to complete work within designated time frames

• Demonstrates ability to access information both in the department and within the hospital system to support the department

• Basic knowledge of trade skills such as carpentry, plumbing, electrical, painting, heating and cooling

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

• Performs assigned tasks efficiently and correctly through on-the-job training and educational opportunities

• Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.