At Houston Methodist, the Facilities Technician Assistant position is an entry-level position which is responsible for assisting facility personnel in the completion of tasks by performing various aspects of work associated with their shop/department for maintenance of Houston Methodist facilities. Under supervision, this position supports performing safety and preventative maintenance, inspections and assists in obtaining materials associated with their shop/department. The Facilities Technician Assistant position supports basic mechanical, electrical, plumbing, carpentry and painting repairs/requests as appropriate and under instruction from leadership.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Interacts in a positive, professional manner, including active listening with patients, medical staff and co-workers.

• Fosters teamwork by responding positively to requests for assistance. Seeks guidance from team members when needed and applies feedback to improve outcomes.

• Actively participates in meetings, huddles and with other team members using positive communication. Applies expected behavior and actions with team members, which contributes towards improvement of department score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Assists in inspections on a routine basis and identifies maintenance opportunities and escalates appropriately.

• Retrieves repair parts, shop tools and other items as specified and assists with daily operations of the facility.

• Seeks out additional information and reference materials, or guidance, to gain clarification to make effective repairs.

• Assists with general maintenance repair and preventative maintenance inspections to include HVAC, electrical and plumbing, as appropriate, in compliance with codes, ordinances and statutes.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Receives daily work activities and maintains set timelines as determined by leadership to optimize response time.

• Follows safety standards, policies and procedures established for the department and hospital and conducts all procedures accordingly. Maintains awareness of environment and uses great caution while navigating various work areas.

• Uses tools and equipment to perform the job in an efficient, effective and safe manner.

FINANCE ESSENTIAL FUNCTIONS

• Assists with capturing accurate and complete documentation of work orders.

• Maintains the use and care of commonly used equipment and tools; does not waste supplies. Self-motivated to independently manage time effectively, reducing incidental overtime, and complete daily assigned tasks.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Assumes responsibility for growth and development by participating in in-services programs and continuing education. Completes and updates My Development Plan and discusses with management.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a technician.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to complete work within designated time frames

• Demonstrates ability to access information both in the department and within the hospital system to support the department

• Entry-level knowledge of trade skills such as carpentry, plumbing, electrical, painting, heating, cooling with the use and care of commonly used equipment and tools

• Ability to observe and receive training, instruction and guidance on various building operations processes

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees.  Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treated more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.