At Houston Methodist, the Human Resources (HR) Representative position is responsible for providing day-to-day human resources support and is the generally the first point of contact for general inquires in the department which includes phone calls, greeting visitors, as well as parking, where appropriate, delivering exceptional customer service assistance. The HR Representative position conducts intake of information, supports the onboarding process, forms processing, and data entry which requires a high degree of accuracy and compliance with Houston Methodist policies and regulatory agencies. This position may provide assistance to HR management, immigration team, generalists and recruiters, as appropriate.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Understands the candidate and client experience to effectively manage applicant and client expectations, proactively communicates to team any issues or obstacles that may interfere with meeting deliverables; responds quickly to applicant and client needs and concerns. Communicates rehire requirements for background, drug screen, learning modules, I-9 compliance, etc., within scope of the department responsibilities.

• Receives and screens employees/applicants and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Assists with events hosted by the department, e.g. employee meals, gift distribution, service awards, recruitment fairs, learning sessions, etc.

• Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Performs onboarding activities within the scope of department responsibilities which may include: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete and in compliance with policies and various regulatory agencies.

• Processes non-employees accurately and efficiently (volunteers, students, observers, etc.) May serve as liaison for employee records/file management system workflow and resolve accordingly.

• Performs administrative tasks and duties, as appropriate. Maintains a professional work space. If assigned, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management. Ensures timeline approvals and payment by monitoring these transactions in the system.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures the accuracy and compliance of data within the applicable HR or other system(s) used by the department. Reviews data entered, verifies required supporting documents are in receipt by HR. Responds to requests for employee file documents which may include subpoenas.

• Actively participates in organizing the work flow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.

• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Adapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs. Follows up on action items to ensure completion of assignments.

• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• One year customer service or a combination of human resources, and/or other professional experience. May consider Houston Methodist volunteer experience as customer service experience

• Hospital experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates a high level of maturity with demonstrated self-confidence and ability to make decisions

• Conducts self in a professional manner at all times

• Ability to work with peers in a team situation

• Professional handling of exposure to confidential/sensitive information

• Possesses relationship building skills and ability to develop partnerships with recruitment teams and management

• Demonstrates attention to detail and accuracy

• Ability to prepare and manipulate data using Microsoft Office software products

• Ability to interact and partner with other members of the human resources department and recruitment team

• Ability to coordinate multiple assignments in environment of substantial interruptions

• Flexible and adapt to change without reservation

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.