At Houston Methodist, the Continuing Medical Education (CME) Coordinator position is responsible for assisting with the overseeing and managing of assigned CME activities and projects at Houston Methodist (HM). Primary activity types for this position include web-based, live, in-person and associated materials, Journal CME, seminars, and Regularly Scheduled Series, in accordance with HM policies and Business Practices, and Accreditation Council for Continuing Medical Education (ACCME) guidelines and policies. The CME Coordinator position supports the execution of educational activities (conferences, workshops and webinars) including registration, preparing documents, tracking attendees, etc. This position also attends selected CME presentations to provide on-site assistance with program implementation.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Develops and maintains relationships with medical/executive leadership.

• Provides communications for customers and medical and executive partners.

• Promotes a positive workplace environment and contributes to a team-focused unit to achieve optimal departmental employee engagement results/scores.

SERVICE ESSENTIAL FUNCTIONS

• Provides general administrative support: answers phones, makes copies, scans documents, schedules and sets up conferences, meetings and webinars.

• Collaborates on designing, implementing, and evaluating programs to meet the identified learner needs. Presents information to management to support decision-making. Supports the execution of educational activities (conferences, workshops and webinars) including registration, preparing documents, tracking attendees, etc.

• Attends selected CME presentations to provide on-site assistance with program implementation.

• Coordinates aspects of multiple, simultaneous online and live CME activities, including events, participants, and registration modules; evaluation and certificate issue functions; online payment; homepage administrator, calendar, forms, etc.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Completes, coordinates, maintains, and submits, as indicated, all completed CME program records and reports in a timely fashion.

• Participates in performance improvement activities to support department/entity goals.

• Oversees and executes all CME accreditation procedures.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively and prioritize daily tasks to meet the needs of department. Completes activity/productivity & other reports on timely basis. Recommends solutions to achieve department financial objectives.

• Manages financial functions of activities, including activity expenses and registration, vendor support, and educational grants.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Analyzes and assesses present and future needs, trends, challenges, and opportunities related to CME operations.

• Assists in the development of the strategic planning and business planning processes and activities related to CME services through active participation and facilitation of the planning process.

• Attends workshops and other educational programs, to ensure awareness of current developments and trends. Expands individual knowledge, completing and updating the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's Degree

WORK EXPERIENCE

• One year of related experience

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Understanding of ACCME guidelines and policies

• Understanding of Continuing Medical Education (CME) guidelines

• Previous experience in healthcare environment and Continuing Medical Education (CME) related position preferred

• Demonstrates ability to plan, organize, and follow through on assignments and/or projects

• Ability to utilize adult learning theory; knowledge of current educational technologies

• Working knowledge of Microsoft products including PowerPoint, Word, Excel and Outlook

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist Academic Institute (formerly the Houston Methodist Research Institute) was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics, therapies, and treatments. The research institute was created to provide the infrastructure and support for these endeavors, and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. A 540,000 square foot building dedicated to research and clinical trials, the academic institute houses over 2,047 credentialed researchers conducting 1,470 ongoing clinical protocols.